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Jim Ellis Chevrolet
Atlanta, GA
4,256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,256 reviews
November 19, 2019
Vlad was awesome. Set proper expectation. Customer service was great and kept me updated. Car was there longer than i would have liked but he set that eta from the begi Set proper expectation. Customer service was great and kept me updated. Car was there longer than i would have liked but he set that eta from the beginning. Great group there at Jim Ellis service. More
by ronnie.dowdy
Verified CustomerEmployees Worked With
Vladimir Kochubey
November 18, 2019
Great buying experience I rally did not need to negotiate as i had already done my homework. I knew what i was willing to pay and that’s what i paid. I informed them the de I rally did not need to negotiate as i had already done my homework. I knew what i was willing to pay and that’s what i paid. I informed them the deal that i had been offered from a different dealer and you all beat the price. Vehicle was ready for me when expected. This was actually a pleasant buying experience. I’d like to add that i can’t remember the initial person that i dealt with. I believe he is a manager as he was sitting at the main desk and not a cubicle. He also deserves recognition as he was very polite and professional as well. More
by flynlow222
Employees Worked With
Jeovani Nava, Dominique Lighten
November 18, 2019
2 appointments, 2 trips to NAPA to replace tail light. On Tuesday my wife scheduled maintenance to replace a rear tail light in my 2017 Chevy Malibu ended after an hour when she was informed that they were On Tuesday my wife scheduled maintenance to replace a rear tail light in my 2017 Chevy Malibu ended after an hour when she was informed that they were out of my models tail light. Why this took an hour before she was informed of this I do not know. She was rescheduled for this past Saturday for which is the date I am reviewing today. After an hour she was again told they did not have the appropriate rear tail light. They then informed her that they would have to go to the local NAPA Auto Parts to get the correct bulb. An hour later she was informed that they went to the NAPA store but the bulb they brought back was not the correct one and they would have to go back to get another. The process to change my tail light took 3 hours and in the end she was still charged. How possibly could the exact same thing happen to her on two separate days and then end only after multiple trips to the local parts store? More
by RYANWILLIAMZIMMERMAN
Employees Worked With
Chris Padgett, Emily Padgett
November 18, 2019
Too long of a wait I had scheduled an appointment to get a free inspection of my tires and break and some how it took three hours for something that should not have. The I had scheduled an appointment to get a free inspection of my tires and break and some how it took three hours for something that should not have. There is not enough staff there and they are not friendly. I would not recommend going to this location More
by BAKERN1995
Employees Worked With
Robert Sigman
November 18, 2019
Best service in town Always a pleasant experience to visit Jim Ellis Chevrolet Service Center. Vladimir, my service adviser is always helpful, professional, friendly and Always a pleasant experience to visit Jim Ellis Chevrolet Service Center. Vladimir, my service adviser is always helpful, professional, friendly and is willing to listen. He will work diligently to get answers and solutions to every question or problem, no matter how big or small. Vladimir returns calls promptly and always greets guests with a smile and positive attitude. The mechanics work hard in the shop and seem to genuinely care about safety and the ongoing functionality of my vehicle. Work is done thoroughly and in a timely manner. Overall, the service department is top notch! More
by Long time customer
Employees Worked With
Vladimir Kochubey
November 18, 2019
Working with Vlad Always to the point, on time and gets the job done. This is the reason I continue with Jim Ellis Chevrolet. I buy from Reggie, and service with Vlad.. Always to the point, on time and gets the job done. This is the reason I continue with Jim Ellis Chevrolet. I buy from Reggie, and service with Vlad.....The best combo More
by SEDONACORP1985
Employees Worked With
Vladimir Kochubey
November 18, 2019
Car service Overall good experience and great customer service. I utilized the drop off feature and conveniently picked up car next day when it was ready for pick Overall good experience and great customer service. I utilized the drop off feature and conveniently picked up car next day when it was ready for pickup. More
by RYANELLIOTT844
Employees Worked With
Vladimir Kochubey, Robert Sigman
November 18, 2019
Could be better Called to make an appt for an oil change, tire rotation, and multi point inspection on my Jeep Wrangler I purchased from this dealer. Every time I hav Called to make an appt for an oil change, tire rotation, and multi point inspection on my Jeep Wrangler I purchased from this dealer. Every time I have called previously, they have put me on hold to confirm that they have my filter in stock. When the lady who answered the phone this time failed to do that, I politely asked if they had the filter in stock to avoid any headaches when I arrive. She condescendingly told me “if we don’t have it now, we will have it by the time you get here” in a very aggressive tone. (Service Advisor I checked in with, Katie, I think, was great.) I dropped my vehicle off at 2:45 being told it would be ready in 1.5 hours. I expect 4:30 at the latest. I got a call to pick it up at 5:45pm. When trying to book my appt, I also tried to schedule brake pad replacement, and the same rude secretary told me they could not do my brake service bc it was not a GM vehicle. Knowing a good bit about mechanics, I knew I needed brakes, and furthermore, I had another dealership confirm that It was time for new pads. When I received my multi point inspection paperwork, the technician falsely marked the brakes as “good”. For someone who doesn’t know as much about cars, this would put them in a dangerous situation thinking their brakes are fine when they are not. If they are that lazy on the multipoint inspection, did they do my oil change properly? If I had not purchased a maintenance package with my vehicle that locks me into service at this dealership I would not be back. More
by CJ
Employees Worked With
I do not know
November 18, 2019
Service Professional and timely on correction of a recall. Did what was needed. Work met the standards and performed as described in a very timely manner. Professional and timely on correction of a recall. Did what was needed. Work met the standards and performed as described in a very timely manner. More
by TMCBRIDEIII
Employees Worked With
Monica Smith
November 15, 2019
Dependable Vladimir was great as always. I had the 50,000 mile maintenance performed. It was expensive, but I drive long distances and need to keep my van in goo Vladimir was great as always. I had the 50,000 mile maintenance performed. It was expensive, but I drive long distances and need to keep my van in good shape. More
by GAPOLYGLOT
Employees Worked With
Tony - who drives the shuttle - he is awesome!!!!!, Vladimir Kochubey
