Jim Ellis Chevrolet

Awesome Service! Vlad was exceptional! He took the time to explain exactly what my Tahoe needed and why. The text message alert feature let me know exactly when my veh Vlad was exceptional! He took the time to explain exactly what my Tahoe needed and why. The text message alert feature let me know exactly when my vehicle was ready and I was even able to pay my maintenance service bill through the text. The service manager Brandon was very friendly and professional. Overall all outstanding experience and I will definitely return. Thanks for restoring my faith in car dealerships! More

Samuel Opara Sam was extremely helpful with getting me a new car and making sure it was perfect for me to take the 4 hour drive back home. I’m extremely pleased wi Sam was extremely helpful with getting me a new car and making sure it was perfect for me to take the 4 hour drive back home. I’m extremely pleased with Jim Ellis and will be sure they earn the business of my friends and family. Samuel Opara was extremely professional and was sure that he would do everything he could to ensure the trip was not wasted. More

Great experience Service advisor was professional and very helpful. Ordered parts for my 2018 chevy equinox for warranty work and provided a rental vehicle in the inte Service advisor was professional and very helpful. Ordered parts for my 2018 chevy equinox for warranty work and provided a rental vehicle in the interim More

The review of the trunk went ok, but then issues arose. The review of the trunk went fairly well. However not all the details of the vehicle were explained. Nor what other options were available. The big The review of the trunk went fairly well. However not all the details of the vehicle were explained. Nor what other options were available. The big problem was with the Financing. I submitted a hold check for the purchase of the vehicle until the Check from the Credit Union could arrive. ( Saturday Deal) After repeated attempts to get confirmation that the check was received by Jim Ellis (the check was FedEx and arrive at 2pm on Tuesday), I was finally informed the day after that, the funds did in fact had arrived, but that they had also deposited my Hold check. Which then cost me more.. Jim Ellis was informed the whole time that the funds were on its way. Pretty bad.. I take it that they preferred me financing thru them. There is more.. as a couple of other items were missed.. but that's enough for today More

Lengthy and pricey Took an entire week to do recall work and then got charged $150 for just telling something was wrong with my vehicle. Had to wait 20-30 each timing ch Took an entire week to do recall work and then got charged $150 for just telling something was wrong with my vehicle. Had to wait 20-30 each timing checking in/out as well More

customer service experience the center is great but our service advisor was not to professional she took all the info but there were no updates, left a few messages no response the center is great but our service advisor was not to professional she took all the info but there were no updates, left a few messages no response return, for example my husband call at around 9:15 am and there was no response until 6:00pm. we went to pick up the 2017 cruze and she was not there the paper work was misfiled and they had to search for it. More

Although none of my complaints were confirmed. I felt sufficient time was given to listening to my complaint. In particular The PDR was reporting it could not find the disc I had been using since t I felt sufficient time was given to listening to my complaint. In particular The PDR was reporting it could not find the disc I had been using since the car was new. I assumed the disc had become corrupted somehow and was now longer readable. They also thought the disc needed to be replaced. When I asked to them replace the disc it was then I found out that those were not available because it was not a stocked item. The transmission issue I had noticed on a quiet country road could not be demonstrated even after the Service Manager accompanied me on a ride to see if it could be duplicated, It could not be duplicated. I believe this was due to the road noise of the interstates we traveled. But I appreciated Ronnie the Service Manager time in going on a test ride trying to confirm my complaint which did not make it self know at that time. More

Easy Peazy Easy to set the appointment time I was looking for. Arrived earlier than expected, still got me checked in and on my way quickly. Will return. Easy to set the appointment time I was looking for. Arrived earlier than expected, still got me checked in and on my way quickly. Will return. More

Best Dealership I dealt with Samuel and I told him my price range and within minutes he found the best deal for me. Very well done, I'm very happy with my experience. I dealt with Samuel and I told him my price range and within minutes he found the best deal for me. Very well done, I'm very happy with my experience. More

Thankful The associate was very helpful it was a team effort and we really appreciate everybody. Love my Chevy really love my Chevy track first I thought i The associate was very helpful it was a team effort and we really appreciate everybody. Love my Chevy really love my Chevy track first I thought it was too small but I appreciate it it feels roomy in side👏🏾👏🏾🎈❤️🍑💯 More