Jim Ellis Chevrolet

Service Maintenance My first time to Jim Ellis service. I had an appointment for oil and filter change and had to wait almost 1.5 hours for me to get done. Even through My first time to Jim Ellis service. I had an appointment for oil and filter change and had to wait almost 1.5 hours for me to get done. Even through my service manager was very nice and attentive it seemed to take a long time with an appointment. They seemed to be fully staffed, but took a while to get my truck back to get the maintenance done. I now have to bring my truck back in for painting evaluation since I ran out of time to wait. More

All's Well That Ends Well In the beginning of my service experience I was a little frustrated, but in the end everything worked out. Huge thanks to Monica and Sueann for their In the beginning of my service experience I was a little frustrated, but in the end everything worked out. Huge thanks to Monica and Sueann for their great customer service! More

Diagnostics This was the second service center I had taken my vehicle to in less than a week because the previous center told me they didn’t hear a noise. But Jim This was the second service center I had taken my vehicle to in less than a week because the previous center told me they didn’t hear a noise. But Jim Ellis Chevrolet told me the issue More

Great attitude and excellent service Salesman was very helpful and not pushy. Brian Nowlin assured me that he'll have me in a vehicle and that he did. Clean atmosphere and a1 service. Salesman was very helpful and not pushy. Brian Nowlin assured me that he'll have me in a vehicle and that he did. Clean atmosphere and a1 service. More

efficent I fully expected to be without my car for a least a week as I had electrical problems. It was diagnosed within a days time. They also gave me the opti I fully expected to be without my car for a least a week as I had electrical problems. It was diagnosed within a days time. They also gave me the option to overnight the part and the care was done within 48 hrs. Great srvice More

Customer service Great customer service everyone was so nice and helpful., My car was done one time and they also offer to take me and pick me up from work. Great customer service everyone was so nice and helpful., My car was done one time and they also offer to take me and pick me up from work. More

Traverse purchase DK Johnson was very nice to do business with, always called me back. Tim in Finance was very nice & not pushy let us make our own mind up about every DK Johnson was very nice to do business with, always called me back. Tim in Finance was very nice & not pushy let us make our own mind up about everything. Thanks to John Gribbins also he was always on top of everything More

Recall Service done quickly and conveniently. I recently brought our Chevy Tahoe in for recall work and was very impressed with the friendly, honest service professionals that I dealt with at Jim I recently brought our Chevy Tahoe in for recall work and was very impressed with the friendly, honest service professionals that I dealt with at Jim Ellis. I have owned many different vehicles and have dealt with various dealership service centers in Atlanta over the years, but the Jim Ellis crew has to be one of the best. More

Started ok, almost walked I like to know the out the door price up front. When dealing with Greg “Rocket”. He was very eager when texting him. He gave me an OTD price which I I like to know the out the door price up front. When dealing with Greg “Rocket”. He was very eager when texting him. He gave me an OTD price which I told him would work. I told him that I was coming from almost two hours away. Once I arrived, everything seemed to be going fine. We went for a test drive and really liked the vehicle. Once we returned, I felt it odd that no one had shown me the price or the final numbers. We were then brought back to the Finance office with Sam. Right before going in, Greg made the statement that “he believed that they (finance dept) was able to get a lower price. As I sat down, Sam began filling out all the paperwork and I still had no idea of the final numbers. I was assuming it was what Greg and I had discussed over text. Once Sam did show me the final numbers they were way off from what was originally discussed. I was quoted $612 monthly payment but was told it was going to be $675. I told Sam at this point that this was not what we discussed and that I was furious that I drove over 2 hours and I felt that they had done a “bait and switch”. As I was getting ready to leave, Sam asked if he could work on the numbers. I told him that he had 5 minutes. Sam did work diligently and got closer to what we had discussed. The payment was still higher than we discussed but I had promised my wife that I wouldn’t come home without a new vehicle for her, and after 15 years of marriage, I have yet to break a promise. After completing the paperwork, Greg attempted to show me the features of the vehicle, but it quickly became apparent that he really did not know much of anything about the features. My 13 year old daughter figured out and taught me most of the features as we drove the 2 hours home. Now, I will recommend and already have told 3 coworkers about my dealings with Jim Ellis as a whole, but I truly wish that my whole experience was better. More

2019 trail boss They fix the problem with my vehicle in a short amount of time. You’re very courteous and informative. I would definitely take my vehicle back to get They fix the problem with my vehicle in a short amount of time. You’re very courteous and informative. I would definitely take my vehicle back to get service there again. More