Jim Ellis Chevrolet

Customer service Great customer service everyone was so nice and helpful., My car was done one time and they also offer to take me and pick me up from work. Great customer service everyone was so nice and helpful., My car was done one time and they also offer to take me and pick me up from work. More

Traverse purchase DK Johnson was very nice to do business with, always called me back. Tim in Finance was very nice & not pushy let us make our own mind up about every DK Johnson was very nice to do business with, always called me back. Tim in Finance was very nice & not pushy let us make our own mind up about everything. Thanks to John Gribbins also he was always on top of everything More

Recall Service done quickly and conveniently. I recently brought our Chevy Tahoe in for recall work and was very impressed with the friendly, honest service professionals that I dealt with at Jim I recently brought our Chevy Tahoe in for recall work and was very impressed with the friendly, honest service professionals that I dealt with at Jim Ellis. I have owned many different vehicles and have dealt with various dealership service centers in Atlanta over the years, but the Jim Ellis crew has to be one of the best. More

Started ok, almost walked I like to know the out the door price up front. When dealing with Greg “Rocket”. He was very eager when texting him. He gave me an OTD price which I I like to know the out the door price up front. When dealing with Greg “Rocket”. He was very eager when texting him. He gave me an OTD price which I told him would work. I told him that I was coming from almost two hours away. Once I arrived, everything seemed to be going fine. We went for a test drive and really liked the vehicle. Once we returned, I felt it odd that no one had shown me the price or the final numbers. We were then brought back to the Finance office with Sam. Right before going in, Greg made the statement that “he believed that they (finance dept) was able to get a lower price. As I sat down, Sam began filling out all the paperwork and I still had no idea of the final numbers. I was assuming it was what Greg and I had discussed over text. Once Sam did show me the final numbers they were way off from what was originally discussed. I was quoted $612 monthly payment but was told it was going to be $675. I told Sam at this point that this was not what we discussed and that I was furious that I drove over 2 hours and I felt that they had done a “bait and switch”. As I was getting ready to leave, Sam asked if he could work on the numbers. I told him that he had 5 minutes. Sam did work diligently and got closer to what we had discussed. The payment was still higher than we discussed but I had promised my wife that I wouldn’t come home without a new vehicle for her, and after 15 years of marriage, I have yet to break a promise. After completing the paperwork, Greg attempted to show me the features of the vehicle, but it quickly became apparent that he really did not know much of anything about the features. My 13 year old daughter figured out and taught me most of the features as we drove the 2 hours home. Now, I will recommend and already have told 3 coworkers about my dealings with Jim Ellis as a whole, but I truly wish that my whole experience was better. More

Great attitude and excellent service Salesman was very helpful and not pushy. Brian Nowlin assured me that he'll have me in a vehicle and that he did. Clean atmosphere and a1 service. Salesman was very helpful and not pushy. Brian Nowlin assured me that he'll have me in a vehicle and that he did. Clean atmosphere and a1 service. More

efficent I fully expected to be without my car for a least a week as I had electrical problems. It was diagnosed within a days time. They also gave me the opti I fully expected to be without my car for a least a week as I had electrical problems. It was diagnosed within a days time. They also gave me the option to overnight the part and the care was done within 48 hrs. Great srvice More

2019 trail boss They fix the problem with my vehicle in a short amount of time. You’re very courteous and informative. I would definitely take my vehicle back to get They fix the problem with my vehicle in a short amount of time. You’re very courteous and informative. I would definitely take my vehicle back to get service there again. More

Mark’s Volt purchase review Gavin Harrison was, by far, the most congenial, no-pressure car salesman I have ever dealt with. If Jim Ellis management can keep this young man worki Gavin Harrison was, by far, the most congenial, no-pressure car salesman I have ever dealt with. If Jim Ellis management can keep this young man working for them, I, for one, will be his customer for any and all Chevrolet product purchases in the foreseeable future. Great buying experience. Met all of my needs with a fair deal. On another note; we purchased a 2017 Bolt in February, 2018. We needed some after-the-sale service on the Bolt and dealt with Brandon Colon. By far the best dealer service experience in memory. While customer service seems to be a, usually, unsatisfying experience, Jim Ellis Chevrolet is doing some things right by recruiting the right people! Keep it up please! More

Vlad is excellent Vlad is an excellent communicator, very thorough and on top of things. Also appreciate using a Chevy loaner during my service visit. Great way to expe Vlad is an excellent communicator, very thorough and on top of things. Also appreciate using a Chevy loaner during my service visit. Great way to experience newer chevys. More

Great service at Jim Ellis by Manager Vladimir Able to solve annoying door motor problem. Great service . Also great to have the drop off to the Marta station option . Vladimir is great manager Able to solve annoying door motor problem. Great service . Also great to have the drop off to the Marta station option . Vladimir is great manager More