Jim Ellis Chevrolet

Returned for an unresolved issue! After having a leak "repaired" I was forced to return due to the leak representing itself after a year. I basically repeated the process all the way d After having a leak "repaired" I was forced to return due to the leak representing itself after a year. I basically repeated the process all the way down to getting the stain cleaned. Being told one thing only to have someone say something else. I guess this is the service you get when your warranty is soon to expire. More

Service Visit I was completely satisfied with my service visit. This was the first service performed on my new Silverado. Robert Sigman was very nice and informat I was completely satisfied with my service visit. This was the first service performed on my new Silverado. Robert Sigman was very nice and informative. More

Satisfied I had a great experience everyone was nice and pleasant. I will let my family and friends know of my experience at Jim Ellis Chev. I had a great experience everyone was nice and pleasant. I will let my family and friends know of my experience at Jim Ellis Chev. More

Epic Oil Change Two plus hours for just an oil change WITH an appointment is ridiculous. The second star is for good coffee/tea in the waiting room. But you really ne Two plus hours for just an oil change WITH an appointment is ridiculous. The second star is for good coffee/tea in the waiting room. But you really need it! More

Way too long processing time This is the fourth time I am bringing my C7 Corvette (bought at your dealership by the way) and every time it is taking multiple days for my car to ge This is the fourth time I am bringing my C7 Corvette (bought at your dealership by the way) and every time it is taking multiple days for my car to get fixed. Please note that the service of Vladimir is impeccable and I have nothing but to praise his professionalism. What I am unhappy about here is the time it takes for your dealership to process these repairs. It has been that way every time. Once, it took more than 2 weeks for you to fix the car. And every time, I am hearing the same thing: "We only have one corvette technician"!!! Well, you are selling hundreds of corvettes every year but you cannot maintain them. This is very annoying and disappointing. Just sell less cars if you cannot handle the maintenance of those cars in due time! I always made a point of driving all the way from Suwanee to your dealership to have my car looked at but I must say that this was the last time. There are other dealerships closer to me that do not have this type of lead time to service corvettes. The funniest thing is that you do give appointments. In my last experience, I called and your service department gave me an appointment for over a week later. So if I do have to wait for days and come on a specific day, wouldn't it be logical that a single sensor repair would not take more than the day to be fixed? Why having to keep the car for another 5 days. Either you need to increase your manpower to service those cars, or you will have less and less corvette customers coming to you to service their car, and eventually, they'll buy the new one from somebody else. More

Appointment? I have always dropped my car off at GM dealerships in the mornings whenever there is a problem. This time I was told that I had to make an appointmen I have always dropped my car off at GM dealerships in the mornings whenever there is a problem. This time I was told that I had to make an appointment. Since when??? Because of that I had to drive around with the problem for another TWO days with my fingers crossed. My appointment was at 10:30am on Thursday. I got there two hours early. They didn't even bother to look at the car that day, which made this issue go over the weekend. If customers are REQUIRED to make an appointment, you should be REQUIRED to honor it. Had they done so, they could have ordered the part sooner than later. More

Survey I was very impressed with the waiting time. The first time I came to have my car services I was there for 3 hours. Yesterday only 1 hour. I was very impressed with the waiting time. The first time I came to have my car services I was there for 3 hours. Yesterday only 1 hour. More

Colorado Service I purchased my vehicle at this location and have it serviced here as well. I will continue to do business at this dealership. I have build a relations I purchased my vehicle at this location and have it serviced here as well. I will continue to do business at this dealership. I have build a relationship with my service advisor, Vlad. He is helpful and promptly returns calls and always answers my questions. He is genuinely helpful and nice and makes a non-ideal situation of dropping of my truck as painless as possible. More

2019 1SS1LE CAMARO Gavin Harrison is an excellent salesman he was willing to work with me and get me the right car at the right price. His no hassle sales tactics and ea Gavin Harrison is an excellent salesman he was willing to work with me and get me the right car at the right price. His no hassle sales tactics and easy going attitude will get him far in the automotive world keep up the good work my friend. I will be recommending anybody I know to call Gavin Harrison for their next vehicle. More