Jim Ellis Chevrolet

Best customer service experience Wonderful people they will get you in and out in no time. Great lounge. Best customer service experience ever I recommend anybody that wants to be tre Wonderful people they will get you in and out in no time. Great lounge. Best customer service experience ever I recommend anybody that wants to be treated right an want there car fixed right come to Jim Ellis. More

Easy Experience I was looking for a specific Tahoe. Reggie was very attentive and found a truck that fit my needs. Reggie found the right rebates and made this deal I was looking for a specific Tahoe. Reggie was very attentive and found a truck that fit my needs. Reggie found the right rebates and made this deal work. More

Excellent Friendly and efficient! Leland was very efficient,personable, knowledgeable, and helpful. He was respectful of my time and listened to what I wanted Friendly and efficient! Leland was very efficient,personable, knowledgeable, and helpful. He was respectful of my time and listened to what I wanted in a car. Jeff worked tirelessly with me to solve my challenges for leasing and my budget to an equitable solution. The financial department was a smooth transition in finalizing my lease. I would highly recommend by friends to this dealership. More

great communication I dropped my truck off for a check engine light service, before I was able to leave the dealership I had already received a text which gave me direct I dropped my truck off for a check engine light service, before I was able to leave the dealership I had already received a text which gave me direct access to my service manager (Sueann) with any questions or concerns. She continued to communicate very clearly and efficiently with me while my truck was being serviced, she continually updated me and let me know when the truck was ready. I texted her 30 minutes before I went to pick up the truck, and it was waiting in front of the service bay, freshly washed and ready to roll. Great experience with this dealership and Sueann - highly recommend both More

Routine maintenance Appointment was scheduled at short notice which was very helpful Service performed efficiently and in a professional manner. Robert was very friend Appointment was scheduled at short notice which was very helpful Service performed efficiently and in a professional manner. Robert was very friendly and keep me informed of service progress. Robert is always great to deal with. More

Communication . . .NOT. The work at Jim Ellis is always fantastic. I love the people I interface with and the work is always exceptional. However, it takes too long to com The work at Jim Ellis is always fantastic. I love the people I interface with and the work is always exceptional. However, it takes too long to communicate where in the process the work is being completed. For example, it took all day, (from 8:30-4:30) to get an update that my car was ready for pick-up, and that was a phone call I made to the service center. Why can't someone call to give an update as the work progresses, even if it's covered by a warranty or other. The lack of communication is frustrating. It was after texts and around 10 phone calls before I was able to find out about my vehicle. And this seems to be the standard, because it has happened in the past. It's about good customer service. You have great customer service on the front end that is really red carpet treatment, but you need to follow it through to the end result. Make each step a win for the customer! More

Friendly and Service Done Properly Working with the Jim Ellis Chevrolet service department has been a pleasure. They are friendly, do what they say they are going to do, and let you kn Working with the Jim Ellis Chevrolet service department has been a pleasure. They are friendly, do what they say they are going to do, and let you know where things stand. That is all I want from a service department. Thank you. More

Excellent Service............... The service team is welcoming and helpful.. Everything was completed in a timely manner.. The waiting area was comfortable and was excellent for me The service team is welcoming and helpful.. Everything was completed in a timely manner.. The waiting area was comfortable and was excellent for me to actually work while I waited. More

We take all,our vehicles to Jim Ellis We take all our vehicles to Jim Ellis for service. The primary reason for our ongoing support is the exceptional service provided by Vladimir Kochube We take all our vehicles to Jim Ellis for service. The primary reason for our ongoing support is the exceptional service provided by Vladimir Kochubey. Vladimir is knowledgable about the vehicle and helpful to me as a customer. More

Job well done Thank you for getting my car fixed in a time Lu fashion and for communications with me every step of the way. I really appreciated it. Thank you for getting my car fixed in a time Lu fashion and for communications with me every step of the way. I really appreciated it. More