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Jim Ellis Chevrolet
Atlanta, GA
4,256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,256 reviews
February 16, 2019
disappointing experience your service advisers would not meet competitors pricing. They suggested 3 or 4 items that may be needed but failed to offer me any incentive to have your service advisers would not meet competitors pricing. They suggested 3 or 4 items that may be needed but failed to offer me any incentive to have them done. No combined offer, no discount for spending potentially one thousand dollars or more.......What ever happened to customer loyalty or multi-item/package discount?? More
by LUCIANIM
Verified CustomerEmployees Worked With
Robert Sigman
February 15, 2019
Billing Invoice 895498 We were latterly shocked almost beyond belief when we received the bill for chaning one tiny sensor $362.63 is way too much for one tiny sensor unless We were latterly shocked almost beyond belief when we received the bill for chaning one tiny sensor $362.63 is way too much for one tiny sensor unless most of the engine has to be torn apart. We were expecting $175 to $200 as fair price for such a small job. When we asked the service advisor he had no answers other than that is the way it is. That is not an appropriate answer to a customer in any account. Due to this and listening to other people who has had service at dealerships similar to yours, we will no long use yours or any other dealership for maintenance because of your price gouging. I am sure there are after market type garages out there that can do the exactly same as you and not price gauge. In the future also that will affect our decision if and when we decide to buy another car. One thing you seem to have forgotten is that the pendulum always swings and you will need these customers one of these days, but we will not be one of them. A car wash at the end of the situation is a poor excuse for price gauging. More
by RCRSHOLDEN
Employees Worked With
Paul Jarrell
February 15, 2019
chevy 2008 Very bad experience. zero performance, still the check engine light is on again. drop van three times but company can not fix their on product. They c Very bad experience. zero performance, still the check engine light is on again. drop van three times but company can not fix their on product. They charged $1689.00 and still the same issues in van. Service adviser JEFF WOO, every-time he tells story and asked for more and more money and still can not fix the issue. I went today and had checked the codes and have 7 codes active right now. within a day van started showing the codes, They kept van for one week every time I dropped. It's the worst experience of my life with the Chevy dealership. More
by SEW
Employees Worked With
Jeffery Woo
February 13, 2019
Excellent customer service Robert was an extremely helpful service advisor. The customer service was above and beyond and I will definitely be scheduling service with him again Robert was an extremely helpful service advisor. The customer service was above and beyond and I will definitely be scheduling service with him again in the future when service is needed. More
by ELINORDOUGLASS
Employees Worked With
Robert Sigman
February 13, 2019
Vlad is always very professional and friendly Vlad has been my service contact for years and does a great job. Friendly helpful and responsive. It’s great when you can always go back to the same p Vlad has been my service contact for years and does a great job. Friendly helpful and responsive. It’s great when you can always go back to the same person More
by PATRICK_PBM
Employees Worked With
Vladimir Kochubey
February 13, 2019
Poor Contact Brought my Tahoe in for faulty A/C compressor not cooling on a Tuesday. Received a voice mail that they had to order new part, would be here the next Brought my Tahoe in for faulty A/C compressor not cooling on a Tuesday. Received a voice mail that they had to order new part, would be here the next day (Wednesday), and they would call when ready. By Saturday I had still not heard from the service department, so I called and left a voice mail. Call was returned promptly and representative told me they had called, left a voice mail and sent an email, which was all a lie. My phone is always by my side and I check ALL voice mails and never received a call. I even check missed call log and no call. Same with email. I receive emails on my phone and no email. Even checked my spam folder, no email. They're closed on Sunday, so had to wait until Monday to pick up my car. Will only return here for warranty work. More
by RAMSEYFAMILY
Employees Worked With
None of the above, that I remember.
February 13, 2019
Exceptional Service Jeovani was a great help. Very detailed, informative and a well rounded salesman. The location was proper and clean, staff were all welcoming and did Jeovani was a great help. Very detailed, informative and a well rounded salesman. The location was proper and clean, staff were all welcoming and didn't hesitate to answer any questions. More
by jonathangrimaldo
Employees Worked With
Jeovani Nava
February 12, 2019
Superior!!! Professional courteous but not robot like friendly no high pressure sales very pleased with my experience with all of the people I talked to that was Professional courteous but not robot like friendly no high pressure sales very pleased with my experience with all of the people I talked to that was about 4 or 5 of them More
by lalo831831
Employees Worked With
Tim Autry, Ron Durham
February 11, 2019
Great! Sueann was excellent! Answered every question that I had. Treated me as a valuable customer from start to finish. Once completed, she gave me a big hu Sueann was excellent! Answered every question that I had. Treated me as a valuable customer from start to finish. Once completed, she gave me a big hug and a smile. New service home for my Yukon! More
by ROBERTWILLIAMS95
Employees Worked With
Sueann Turano
February 11, 2019
Great experice My car was ready when promised. Vladimire K took great care of me. I had a courtesy car to drive, that was important. Very pleased. My car was ready when promised. Vladimire K took great care of me. I had a courtesy car to drive, that was important. Very pleased. More
by SSTROMQUIST
Employees Worked With
Vladimir Kochubey
