Jim Ellis Chevrolet

Bad, The worst experience I had with Jim Ells Chevrolet I have 2016 SIlverado that was stalling. I took it in on a Thursday. The tech stated they would call me before the end of the day, He didn't call me u I have 2016 SIlverado that was stalling. I took it in on a Thursday. The tech stated they would call me before the end of the day, He didn't call me until Monday of the following week. He then tells me that I need a $4500 new transmission. He said there was some internal damage in my transmission. I asked how does a transmission go out on a 2016 Silverado and he says because I have a 100,000 miles on the vehicle. I say, "That means that Chevy Silverados are only good for 100,000 miles?" He stuttered for a bit and continued on with how much I had to pay ($158.00), never answering my question. He didn't give me any additional options or tell me anything help. When I pick up my car, I take it to another Chevy dealership and they looked at it and did a transmission fluid flush and change and then says the fluid needed to be change. I was shocked. I payed $185.00 just for that. From now on I will take my trucks elsewhere for servicing. More

Fast and easy! I have often had the impression in my mind that going to the dealer would be a long drawn out day. Today I took my car in and it was done in a couple I have often had the impression in my mind that going to the dealer would be a long drawn out day. Today I took my car in and it was done in a couple of hours. I could have brought my work computer and stayed at work the whole time. I just didn’t think it would be that fast. More

Good Service Good Service. Great waiting area. Got in and out for my oil change and tire rotation. Service team do an excellent team greeting you, addressing your Good Service. Great waiting area. Got in and out for my oil change and tire rotation. Service team do an excellent team greeting you, addressing your appointment and assisting you at the check out. More

I need to take my truck back. I have a Platinum Dealer Membership for tires and wheels in my new truck. I took my truck originally to have a new tire installed. Now, I have to tak I have a Platinum Dealer Membership for tires and wheels in my new truck. I took my truck originally to have a new tire installed. Now, I have to take my truck back. because the Tire Monitor Service message now is showing in my truck. This should have been checked when the new tire was installed. Now, I have to take time off from work again, to take my truck back to have them check the message Tire Monitor Service. The Technicians need to make sure they checked that everything is good to go. So frustrated that I have to take more time to take the truck back. It could have been all fixed and taken care of one trip. More

Luis gets 5 Stars!! Luis makes the Jim Ellis experience exactly what the company wants to customer feel. He is knowledgeable, pleasant, and most importantly, he kept me Luis makes the Jim Ellis experience exactly what the company wants to customer feel. He is knowledgeable, pleasant, and most importantly, he kept me informed during the entire process. I’m a long standing customer and I’ve had the same experience with Brandon and Vladimir. It’s why I keep coming back. I drive past another Chevrolet dealership to get to Jim Ellis. More

Car Wash and Wax Everything was done on time and well. I was driven to my temporary way station and promptly picked up by the shuttle and returned to my car which was Everything was done on time and well. I was driven to my temporary way station and promptly picked up by the shuttle and returned to my car which was done and ready. More

selling my cars great job EXCELLENT!!!!job on service and purchasing my cars the employees are great the price was great the time was good not a long wait.thanks. EXCELLENT!!!!job on service and purchasing my cars the employees are great the price was great the time was good not a long wait.thanks. More

Horrible Communication and Service I took my car here to have three issues looked at. They never communicated that it would be a $139 diagnostic fee for each issue. I decided to only I took my car here to have three issues looked at. They never communicated that it would be a $139 diagnostic fee for each issue. I decided to only have one of the issues fixed. When I got there, they had added an additional $139 diagnostic fee, because I didn't have the power seat fixed. I reluctantly agreed to pay it. I then stood at the cashier waiting to pay for 20 minutes, before I had to go find someone to cash me out. After I cashed out, I looked at the receipt and saw that there was no sign of the completion of the recall work that was supposed to be done. I walked back over to the service desk and asked if the work had be completed, and his response was "oh shoot, we forgot to do that". I got to the office two hours late after all of this, and now have to take my car somewhere else to get the recall work done. I reached out to give them the opportunity to make it right, and nobody responded. More

Sueann Turano was fantastic! ! The whole experience was seemless and Sueann was wonderful. She got me in and out with no problems and helped me figure out my remaining warranty in r The whole experience was seemless and Sueann was wonderful. She got me in and out with no problems and helped me figure out my remaining warranty in regard to oil changes. More

My experience was great I had a wonderful experience with Mr. Mario at Jim Ellis dealership, I had already spoken with mario about the vehicle I wanted. Upon arrival, I was t I had a wonderful experience with Mr. Mario at Jim Ellis dealership, I had already spoken with mario about the vehicle I wanted. Upon arrival, I was treated by the friendly staff and mario immediately help me get the process started to getting my new car. He was extremely patient and kind. I was treated very well. I definitely recommend anyone to do there business at Jim Ellis. More