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Jim Ellis Chevrolet
Atlanta, GA
4,255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,255 reviews
November 27, 2018
Respected as a customer I was treated with respect, courtesy and made the sale I wanted under my budget which was not expected. I felt it made no difference if I was a man or I was treated with respect, courtesy and made the sale I wanted under my budget which was not expected. I felt it made no difference if I was a man or a women which is a refreshing change when looking for a car. Nick was my salesperson and did a great job. I will return as a customer for my next car. More
by Equinoxlady
Verified CustomerEmployees Worked With
Nick Porter
November 27, 2018
Great They were very fast and friendly. They explained all the paperwork. I was very happy I was not there all day. The car was just what i wanted. They were very fast and friendly. They explained all the paperwork. I was very happy I was not there all day. The car was just what i wanted. More
by amcdowell44
Employees Worked With
Karrie Haynes, Bryce Piper, Hilda Fortanelli
November 26, 2018
Lackluster Service First, I have to say that my service advisor, Jeff Woo, was great! He did as much as possible to help within his control. My issue is that I heard f First, I have to say that my service advisor, Jeff Woo, was great! He did as much as possible to help within his control. My issue is that I heard from several people that were in the service department that Thanksgiving week was one of their busiest times of the year. At the same time, they were understaffed. If you know it is going to be higher than normal volumes, why would you not staff accordingly to support it. In addition, why don't you allocate some time slots for walk-ins? Many people take this week off & take advantage of doing these types of things during this time vs. having to take time off work to do so. My situation was completely unexpected & I had no choice but to go to the dealer for help. Seems to be that if you really care about customer service you would plan for many of these situations instead of worsening the situation for the customer by telling them there is very little you can do for them. At one time, Jim Ellis had the best customer service I had ever dealt with. But in the past few years, it has taken a dramatic downturn and will try anything else before going to them for service. I believe they've forgotten the phrase "Service after the sale" which really keeps people coming back. And instead of being the biggest name in town, you focus on being the best? Of course, all of the above is topped off by the exorbitant prices they charge for parts & labor. While they may be "industry standard", that doesn't mean you have to "follow the herd". Be innovative & customer focused!!! More
by kerryhaberkorn
Employees Worked With
Jeffery Woo
November 26, 2018
Great service I've been going to this dealership since 2010 I've never had a bad experience,I have referred many people to this dealership and they are all as pleas I've been going to this dealership since 2010 I've never had a bad experience,I have referred many people to this dealership and they are all as pleased as i am. This is a very caring and excellent dealership.That's ran by Mike Powell and staff member More
by HARDWELW
Employees Worked With
Vladimir Kochubey, Elise Schaaf, Reggie Stagmaier, Kalo Brantley, Franchely Reyes, Denis Rose, Mike Power
November 26, 2018
Straight up ! No bull crap . They were very Professional I Love the experience great customer service George Thomas was the best I recommend anyone to go to Jim Ellis and asked for George Thomas I Love the experience great customer service George Thomas was the best I recommend anyone to go to Jim Ellis and asked for George Thomas More
by GEORGEJORDAN27
Employees Worked With
Tim Autry, George Thomas Sr.
November 23, 2018
Efficient We were confident in what we needed. We informed Sergio what we were looking for, he laid out the options right away and had us through the process ab We were confident in what we needed. We informed Sergio what we were looking for, he laid out the options right away and had us through the process about as quickly as you can. More
by PVG71
Employees Worked With
Sam Afeworki, Sergio Fragoso
November 22, 2018
Great service The staff did a great job in helping us to have someone diagnose the issue very quickly we appreciate the prompt and professional work. We appreciate The staff did a great job in helping us to have someone diagnose the issue very quickly we appreciate the prompt and professional work. We appreciate Vladimir’s help More
by JUNKBOX.SMITH
Employees Worked With
Vladimir Kochubey
November 22, 2018
Amazing Came in for an interior detail and I was amazed at how great my car looked. The detail team did a magnificent job! I absolutely loved it. Kudos to Came in for an interior detail and I was amazed at how great my car looked. The detail team did a magnificent job! I absolutely loved it. Kudos to all the guys who do detailing, they are behind the scenes but they are wonderful and they seem to take pride in their work! More
by NATASHANLEVINE
Employees Worked With
Robert Sigman
November 22, 2018
Malibu Car Service Vladimir is an excellent service advisor. He listened to me while I was explaining the problems I had with my car and he was able to get my car done t Vladimir is an excellent service advisor. He listened to me while I was explaining the problems I had with my car and he was able to get my car done the next day and even offered a car rental while my car was being serviced. I would totally recommend him. Jeff Woo on the other hand is a horrible service advisor. He was just taking over me and wouldn’t listen to what I was saying and was just too confrontational. Everything he was saying he couldn’t do, Vladimir was able to do. So I just believe Jeff is the worst service advisor to have. More
by LOLAADEYI
Employees Worked With
Vladimir Kochubey, Jeffery Woo
November 21, 2018
First great American car and great people! Nice set-up for buying used car. Fast lane driving test,no hassle pricing dealing,super paperwork accuracy and speed! Smile,smile everywhere in Deal Nice set-up for buying used car. Fast lane driving test,no hassle pricing dealing,super paperwork accuracy and speed! Smile,smile everywhere in Dealership. Good looking women in offices,make spending money at ease. Only big Thanks,to all stuff involved in transaction! Alexander. More
by ALEX.ALTMAN48
Employees Worked With
Dominique Lighten, Karrie Haynes, John Fike, Steve Brown, George Thomas Sr.
