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Jim Ellis Chevrolet
Atlanta, GA
4,255 Reviews
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October 15, 2018
Jeff was. Great, Except customer service at check out did not know how to cash in my Chevy points. Need to train them. Said didn’t know how to credit them. Except customer service at check out did not know how to cash in my Chevy points. Need to train them. Said didn’t know how to credit them. More
by TOMEALLEN
Verified CustomerEmployees Worked With
Jeffery Woo
October 15, 2018
Inefficient service, poor/no communication Took my car in about 6 weeks ado now for scheduled maintenance. Confirmed that I would drop car off before they opened, left my car in the driveway w Took my car in about 6 weeks ado now for scheduled maintenance. Confirmed that I would drop car off before they opened, left my car in the driveway with keys in the drop box. Called about 2 pm and no one had looked at car. My appointment was for 8 am. They said they couldn’t find the keys they were “stuck” in the drop box and no one noticed and they would not be able to complete service. They did complete the Next day and I picked it up. 2 weeks later had a loud rattle and looked under the car. Some piece that protects the gas tank was broken and hitting the drive shaft. I called jim Ellis. They had no appointments available for 2 weeks. That’s fine I tied the metal piece myself and same thing left my car in early am before work. I called this time to confirm they could see it parked in the middle of their drive way, also explained exactly what the problem was. 8 am appointment. No call, I called at 2 and left a voicemail, no call back. Called at 4 and left another message. Finally just called the dealership and they found my service guy. He said they could not hear a rattle! Morons. I told them again it was tied up underneath. They looked at it and said it was a broken part. Thanks Sherlock. He asked me how it happened. I explained only people under the car were Jim Ellis techs, rattle started after last oil change. He explained they would call me when they got the part. 2 weeks later still no phone call. I called dealership, surprise they have had the part for awhile. i work in service as well and have never treated my customers this way. This was not one small mistake this is a pattern of consistent failure. I made a huge mistake agreeing to the service package when I bought my car here. I own 4 Chevy vehicles but this was my first time purchasing new. Am hoping one of the other Chevy dealers in town will do a better job in the future. More
by Andrew1989
Employees Worked With
Vladimir Kochubey, Robert Sigman
October 15, 2018
Good people yes Good the best thanks for your help you time very nice people awesome job I will come back again. I like dealer car. Thank you so much Good the best thanks for your help you time very nice people awesome job I will come back again. I like dealer car. Thank you so much More
by l30man77
Employees Worked With
Jeovani Nava, Karrie Haynes
October 15, 2018
Exceptional Personalization! Hilda is the BEST! I really enjoyed the customer service and support I experienced. I feel the entire team worked to create an environment where I as a customer felt in I really enjoyed the customer service and support I experienced. I feel the entire team worked to create an environment where I as a customer felt informed, valued and welcomed. Options of the best deal were provided to me to make choices and it was all done in a timely manner. I am extremely grateful for the expedited services provided at the end due to my time crunching schedule! Hilda and Karrie were absolutely wonderful and extremely personable. Hilda is the reason I didn't go to another dealership like I had originally planned. I wanted to buy a car from her! More
by mrs.johnsthompson
Employees Worked With
Karrie Haynes, Hilda Fortanelli
October 15, 2018
Rushed experience with clueless salesman As far as the dealership goes, I’d recommend it, they had a great sale. As far as the salesman I was dealt, terrible. We went to go get two colors of As far as the dealership goes, I’d recommend it, they had a great sale. As far as the salesman I was dealt, terrible. We went to go get two colors of the Malibu, which were on another lot, a good 5 min drive. On both trips to getting the cars, it was just an awkward drive as he didn’t talk much. He wasn’t asking about what my needs were for a car anything. So we get back to the dealership and start talking financing. He didn’t really explain the financing well, and it seemed as if he was getting frustrated. I ask him questions concerning the car payments and APR, to which he responds that he doesn’t know and eventually gets one of the loan officers (I think that’s what he was) to come over and explain the financing. The loan officer had brought a sheet of paper with all the numbers. He drew out for me on the paper how the financing would be based on their numbers, told me the total costs, APR, all that and answered my questions. Anyways, We go back to the lot to get the second car, as I changed my mind in color for the Malibu. While on the quiet drive back, I ask him about the start/stop feature. He scrolls through the manual guide for about 10 minutes looking for answers. I park the car at the dealership and he’s going through the configurations of the car hoping to figure it out. In the end he couldn’t and didnt have an answer for me. Why does Jim Ellis have salesmen that have no clue about the cars they’re supposed to be selling? Anyways, we go back in, he’s checking with the loan officer in the front desk about my loan with GM financial. So I go up there and check with him. Then I ask the loan officer about the start/stop feature of the car. Why did the loan officer have an answer to my question about the car that the salesman is supposed to be selling? Why does the loan officer know more about the vehicle than the car salesman???? My experience with Leland was terrible. Not even halfway through the experience, I wished that I could get up and go to someone else. I should have. Karrie was excellent by the way, conversationalist and helped me with my gap insurance and warranty. The loan officer, front desk, far left, very informative as well. But in any sense, I felt rushed, even with the loan officer. I constantly told both Leland and the loan officer that I need time to think and they consistently pushed and rushed my decision making. More
by diegoatl22
Employees Worked With
Leland Sims, Karrie Haynes
October 13, 2018
Service Always a great experience at the JE service center each time I visit. It is part of the reason why I keep returning. I will continue to be a customer. Always a great experience at the JE service center each time I visit. It is part of the reason why I keep returning. I will continue to be a customer. More
by blt1989
Employees Worked With
Vladimir Kochubey
October 13, 2018
Purchased a used car Customer service was amazing! The team Kalo, Sam, and Steven went out of their way to ensure that everything was perfect. I was able to purchase the c Customer service was amazing! The team Kalo, Sam, and Steven went out of their way to ensure that everything was perfect. I was able to purchase the car that I wanted at an affordable price. I felt valued as a customer and will definitely be back for future purchases. I actually drove 2 hours to get to this dealership and I am so grateful I did. If your looking for a good car from a great delarship look no further. I also highly recommend the car salesman Kalo, trust me you wont be disappointed. It would be beyond 5 stars if I could put that. Ozella More
by lotu5eyezel
Employees Worked With
Sam Afeworki, Kalo Brantley, Steve Brown
October 12, 2018
kev review Vlad is the best. with my crazy schedule he always accommodates me and my need. service is always delivered in a timely fashion. thanks again Vlad. Vlad is the best. with my crazy schedule he always accommodates me and my need. service is always delivered in a timely fashion. thanks again Vlad. More
by kevindeas
Employees Worked With
Vladimir Kochubey
October 12, 2018
Very good salesman - Darral From the beginning Darral acted in a very professional and friendly manner. He is very well versed in both the Tahoe's and the dealership. His very From the beginning Darral acted in a very professional and friendly manner. He is very well versed in both the Tahoe's and the dealership. His very good attitude with a never say die perseverance to get the right fit for me is what sticks out the most. I'd recommend him to anyone who is interested in buying a car. More
by BBROWN24
Employees Worked With
Darral Porter
October 12, 2018
I needed my very first oil change Customer service was great. Everyone was polite. They finished my car in the allotted time that I was told to be expected to wait... I highly recomme Customer service was great. Everyone was polite. They finished my car in the allotted time that I was told to be expected to wait... I highly recommend More
by NIKKIBABYY1
Employees Worked With
Jeffery Woo
