Jim Ellis Chevrolet

Service Review I received exceptional customer service from Sam and Brandon. Both Sam and Brandon were great communicators, returned calls promptly, and went above a I received exceptional customer service from Sam and Brandon. Both Sam and Brandon were great communicators, returned calls promptly, and went above and beyond to assist me with the servicing of my vehicle. More

Good communication and outcome The repair for my volt was thankfully under warranty. Jim Ellis kept me up to date and communicated the issue and time frame for repair. The repair for my volt was thankfully under warranty. Jim Ellis kept me up to date and communicated the issue and time frame for repair. More

2015 Impala Vladimir and Eric did an exemplary job with a very difficult situation on my car. It is a very difficult job tracking electrical problems when the car Vladimir and Eric did an exemplary job with a very difficult situation on my car. It is a very difficult job tracking electrical problems when the car does not want to cooperate with coding. While it took a couple of weeks to solve, they kept on it, and I appreciate their diligence to serving the customer. I have brought both my Chevrolets back because of their commitment to their customers. Allayne Brackbill More

CUSTOMER SERVICE DRIVEN I came in for a scheduled service in the a.m. and it was already crowded. The staff was very attentive to us that were waiting in line, assuring us th I came in for a scheduled service in the a.m. and it was already crowded. The staff was very attentive to us that were waiting in line, assuring us they would get to us soon as possible. I was asked if I had an appointment for my service. When I said yes, I felt like that meant something to them. I expected to be there for hours because of the amount of people waiting for service, but I was pleasantly surprised. I felt like my appointment time was honored and they got me in and out as quickly as they could and my service was well done. More

In the Grip of Grace: This Dealership's Service Center proudly takes great care of their customers making sure needed repairs are understood, addressing any and all concern This Dealership's Service Center proudly takes great care of their customers making sure needed repairs are understood, addressing any and all concerns. They take it to a higher level making sure everyone is satisfied. If anyone came into their facility not feeling 100% they would surely leave feeling loved and certainly cared for. More

AWESOME! Mr, T was AWESOME. Worked very well with us. We will be back. You need to keep Mr. T around for a long time. Thanks. Mr, T was AWESOME. Worked very well with us. We will be back. You need to keep Mr. T around for a long time. Thanks. More

Great Experience I enjoyed my entire experience. No one was too pushy and Sergio did an excellent job guiding me throughout the process. While my time interacting wi I enjoyed my entire experience. No one was too pushy and Sergio did an excellent job guiding me throughout the process. While my time interacting with Denis and Tim was less than Sergio, both were extremely nice and professional. Would definitely recommend this dealership and their team. More

Will improve the overall customer service experience I think it would be a good idea to incorporate cleaning the vehicles after being service or either vacuum out the vehicles I think idea would really I think it would be a good idea to incorporate cleaning the vehicles after being service or either vacuum out the vehicles I think idea would really improve the customer experience More

Excellent purchase experience I just purchased a '18 Grand Sport and the buying experience was excellent. My salesman, Leland Sims, was great to deal with - a gentleman, low key, I just purchased a '18 Grand Sport and the buying experience was excellent. My salesman, Leland Sims, was great to deal with - a gentleman, low key, and very knowledgeable about the car. He's owned 4 Vettes and has one now. Unlike some dealerships I've dealt with, they had no hesitation letting me take test drives, including letting me take the car out with my girlfriend to really drive it and decide whether it was what I wanted versus the other cars I was considering. I did a good bit of research ahead of time and am very satisfied with the price we agreed to. The finance manager, Tim Autry, was great and very helpful as was the sales manager, John PIke. I've bought quite a few cars in the past and this was by far the best purchase experience I've had. I strongly recommend giving them a shot at your business. And I don't typically spend the time to go online to write reviews . . . I think this is the second one I've done, but I am a very satisfied customer and thought I'd share my experience with others. More

Oil change and associated service Robert Sigman was very personable and efficient. Sam, while a trainee, was also helpful in getting me checked in. Robert kept me informed via email, Robert Sigman was very personable and efficient. Sam, while a trainee, was also helpful in getting me checked in. Robert kept me informed via email, on the status of my car’s progress. More