Jim Ellis Chevrolet

Beyond Horrible!!!! My experience here with the Service center has been horrible , so bad that it has actually made me physically sick I have been dealing with the dealer My experience here with the Service center has been horrible , so bad that it has actually made me physically sick I have been dealing with the dealership for 3 months for the same complaint . They returned my vehicle time after time again as if it was fixed. Once even attempting to do a Quick fix, now telling me it's a new issue that I have to pay $695 for plus tax. I now understand why people hate dealing with Service Repairs especially me as a woman. I declined to pay them any more money after I have already given them $2,000 yes I had other issues going on with my vehicle but there was one major complaint that has not been fixed my service rep was nice he's doing his job but the supervisor Brandon Colon I do not care for his attitude at all. After not agreeing to pay the $695 anyone being nice to me that went out the window completely. This dealership says their motto is they treat people like family Wow!!! I was also working with someone in sales to purchase a new truck that has all changed I totally regret ever going to this dealership. More

Have been dissatisfied for over a year! Purchased a certified /used work van May 2017. Picked it up and found the glove box wouldn't stay shut. Mentioned it to my salesperson but didn't hav Purchased a certified /used work van May 2017. Picked it up and found the glove box wouldn't stay shut. Mentioned it to my salesperson but didn't have time to wait for it to be repaired said I would bring it back. The two weeks that followed were work busy and I found the side door was jumping while closed and sounded like it was about to fall off, and when you closed the front doors with the windows closed the back window would pop open. Contacted my sales agent after those two weeks with my issues to be addressed. He assured me it would be taken care of and put me in touch with service to make the appointment. Upon dropping off I was told that my additionally purchased extended warranty wouldn't over any of these things(warranty was sold to me as" Bumper to bumper, covers everything except brakes and Tires"). I left without any repairs and called my sales agent and finance agent to discuss my dissatisfaction. As it stood none of these preexisting issues would be covered under the "extended warranty". I took the van to repair the window and the glovebox to my friendly mechanic who also found a sensor that was bad(check Engine Light) and replaced and submitted for the extended warranty. It was declined rom warranty also, costing me yet again out of my pocket. My friendly mechanic also took the covering off of the faulty door to find the hinge cracked off of the frame, as it was at purchase. When I followed up with Jim Ellis I was told that because my salesman hadn't made any notations of these items on my sales contract, nothing could be done by them but would all be out of pocket. I asked for information on what my extended warranty covered and have still not received any information. One year later in May 2018 I returned to Jim Ellis for my "free Oil Change" and had a less than favorable service experience. I also asked again about my door and the warranty to be told the warranty that I have paid for regularly and continue to do so was cancelled a month after I bout the vehicle. I was also informed of a recall I had never received a notice for prior to that discussion. I called and spoke with the Service manager that was the most helpful so far to discuss options for my door that has been wrong since day one. Solution was for me to pay $800 of an $1800 fix. For items that should have been taken care of before purchase found during the 172 point inspection they pride themselves on, not to mention an extended warrantee sold as "Bumper to bumper covering all but brakes and tires". Here I am a year later I have had the door fixed for $90 by my friendly mechanic. I am still paying for my extended warrantee that has not been deducted from my finance company final balance. I have contacted the finance company and they have not received any refund from the cancellation. Jim Ellis is shady and unethical. I will never purchase another thing from them and would not recommend them to anyone! More

Without organization on the service center I made an appointment for mi car only for oil and filter change and it took more than 2 hours because they did not have the filter.....so what is the I made an appointment for mi car only for oil and filter change and it took more than 2 hours because they did not have the filter.....so what is the reason for make an appointment?? You supposed have to have the parts that you need for the cars because when you schedule the appointment you choose what kind the service your car need. By the way the service agent never gave me any update while I was waiting. I had to asked him 4 times what was going on??? More