Jim Ellis Chevrolet

Great Service Nice job. Friendly, prompt and professional service. Have been coming to Jim Ellis Chevrolet for several years now and they always deliver. Thanks to Nice job. Friendly, prompt and professional service. Have been coming to Jim Ellis Chevrolet for several years now and they always deliver. Thanks to Robert and co. More

Horrible Customer Service was horrible. He was not friendly and not understanding. He didn’t want to service me because he said you guys were oh so busy even t Customer Service was horrible. He was not friendly and not understanding. He didn’t want to service me because he said you guys were oh so busy even though I informed him that I urgently needed the service and drove 1hr to come to this specific location. More

Oil change Travel for work was home over the weekend,went in for an oil change didn’t have an appointment but Vladimir got me in in out within an hour and a half Travel for work was home over the weekend,went in for an oil change didn’t have an appointment but Vladimir got me in in out within an hour and a half . Very thankful for all involved More

Great Service Louis, my service tech, was outstanding in handling my repair problems. The service repair was short, so I didn't have to wait long. Great job and ser Louis, my service tech, was outstanding in handling my repair problems. The service repair was short, so I didn't have to wait long. Great job and service!!!! More

Painless Transaction I came on the Jim Ellis Chevrolet car lot looking for a late model Range Rover Sport but saw they had a 2017 Volvo XC90 T6 Inscription on the lot, wit I came on the Jim Ellis Chevrolet car lot looking for a late model Range Rover Sport but saw they had a 2017 Volvo XC90 T6 Inscription on the lot, with only 3,100 miles. I'm the type of person that does a thorough investigation on things, so I noticed it wasn't listed on their website. Could this be a new vehicle on the lot?!? Just a couple of days before, I happen to see this same type of SUV pull up at my gym. This was my first introduction to it and it piqued my interest! The lines, how luxurious it looked and how the grill just stood out made me a fan instantly! Not to look like a stalker, I waited for the owner to get out and go in the gym before I walked around it and pressed my face to the window to look in.... Back to the Jim Ellis Chevrolet car lot.... after putting away my iPad, I proceeded to the sales floor. (It was about to start raining too) George Thomas greeted me at the door and I told him I was interested in the Volvo SUV they had on the lot. He wasn't familiar with it (It was new to the lot!!). He went and spoke to his sales manager, Steve Brown, and got the key. As he returned, it started pouring down rain. No test drive today. George and I chatted for a minute as I waited for the rain to slow down. I asked George what was selling price of the SUV. He told me 65k. Definitely out of my price range. I told him my budget was 50k and that we couldn't do business. He gave me his card and escorted me out the door. But before doing so, there was an exchange that transpired between him and Steve. As we were walking out Steve comes trailing behind and asked was I taking it home? I told him only if you sold it to me for 50k. Steve proceeded to tell me that he could only go as low as 56k. I said thanks but no thanks and left the dealership. The very next day, to my surprise, they had listed the SUV online! And they listed it for......... 54k!! Knowing that this was a good deal, I pulled out Georges card and gave him a call. I told him that I recognized what transpired the other day and that I was motivated to buy and still do business with him. He had to go out of town and turned everything over to Steve. I came in on Friday, June 29th. Steve had all the paperwork ready. The SUV was cleaned and detailed. But I still tried to talk Steve down to 50k. Then 52k. He wouldn't budge as I knew he wouldn't. We spoke honestly with each other. He went to his desk and printed out what I already knew about the Volvo XC90 T6 Inscription. Can't blame me for trying, just like I don't blame them for trying to make as much money as they could.... After driving the SUV for the first time and sitting in it, figuring out all the bells and whistles, I was introduced to Dominique Lighten in the finance department. She took great care of me! Beautiful spirit! Outside of the sales team trying to make a large profit off me, it was a "Painless Transaction" Thank you Jim Ellis Chevrolet! More

NOT GOOD Emails of disapproval were sent to supervisors that's all I have to say. Brandon Colon did reach out to me and I do appreciate it however for the inco Emails of disapproval were sent to supervisors that's all I have to say. Brandon Colon did reach out to me and I do appreciate it however for the inconvenience and poor customer service I feel that I could have received discount on my services. No compensation was offered for my inconvenience. More

Fleet Department Very happy with the service and timely manner in which Mike Kuebler handles the purchasing process. Very satisfied with them and will continue to buy Very happy with the service and timely manner in which Mike Kuebler handles the purchasing process. Very satisfied with them and will continue to buy from him. More

Suburban and Bolt service We've had excellent service for our 200K+ mile Suburban for 10 years. Recently we had a minor repair for our brand-new Bolt. This service department i We've had excellent service for our 200K+ mile Suburban for 10 years. Recently we had a minor repair for our brand-new Bolt. This service department is awesome! More

Wonderful experience Tony was great, he was patient, and made us feel comfortable as we purchased our dream car! He worked with us and was able to get us the deal we desir Tony was great, he was patient, and made us feel comfortable as we purchased our dream car! He worked with us and was able to get us the deal we desired. More