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Jim Ellis Chevrolet
Atlanta, GA
4,255 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,255 reviews
June 06, 2018
The wait time is terrible!!!!! I love bringing my car to you for service....Valdimir is terrific...very professional BUT the wait is unbearable .....almost 3 hours for an oil chang I love bringing my car to you for service....Valdimir is terrific...very professional BUT the wait is unbearable .....almost 3 hours for an oil change....WOW More
by NUNN2401
Verified CustomerEmployees Worked With
Vladimir Kochubey
June 06, 2018
Straight to the point We went knowing what we were looking for and the price point we needed.. and we got it! Took a little longer than we hoped since we got the first car We went knowing what we were looking for and the price point we needed.. and we got it! Took a little longer than we hoped since we got the first car we looked at but overall we got out of there with what we wanted. More
by twlittlejohn
Employees Worked With
David Faulkner, Dominique Lighten, John Fike
June 05, 2018
Great Customer Service Sometimes car buying can be a less than pleasurable experience, the long wait, limited selection and the employees feeling "bothered" by your questi Sometimes car buying can be a less than pleasurable experience, the long wait, limited selection and the employees feeling "bothered" by your questions and concerns. The customer service, from Fred Gamble and the rest of the team was pleasantly refreshing. More
by TRESGRIMBLE
Employees Worked With
Fred Gamble, Karrie Haynes
June 05, 2018
Recall work Excellent service. Robert was very responsive and professional. I was kept informed daily on the progress. I would definitely recommend this dealershi Excellent service. Robert was very responsive and professional. I was kept informed daily on the progress. I would definitely recommend this dealership. Thanks so much! More
by ALISSABATTLES
Employees Worked With
Robert Sigman
June 05, 2018
Couldn’t be nicer Everybody at the dealership made me feel very welcome. I am not big on buying cars, but there was no pressure, because my intent was just to look. I e Everybody at the dealership made me feel very welcome. I am not big on buying cars, but there was no pressure, because my intent was just to look. I ended up buying. More
by hycresttopaz
Employees Worked With
Fred Gamble, Karrie Haynes, John Fike
June 05, 2018
complete. quick. The service was quick and efficient. People were very friendly service. The services required were covered under warranty so that made it even bette The service was quick and efficient. People were very friendly service. The services required were covered under warranty so that made it even better. thanks More
by PPITOSCIA
Employees Worked With
Aramis Frazier
June 05, 2018
Very good Please update my.chevy web information. I would clean peoples cars after service like Jim Ellis Audi and Porsche deals do. Thank you and have a great Please update my.chevy web information. I would clean peoples cars after service like Jim Ellis Audi and Porsche deals do. Thank you and have a great day More
by samkhair50
Employees Worked With
Brandon Colon
June 05, 2018
Simple 1 hour cash transaction took over 4 hours Not sure why so inefficient - lots of internal miscommunication amongst employees that led to lots of waiting and wasted time. Simple cash transaction Not sure why so inefficient - lots of internal miscommunication amongst employees that led to lots of waiting and wasted time. Simple cash transaction that got delayed by dealer staff confusion over insurance and failure to tell finance that it was a cash deal. After a few hours of inaction, finally got the dealership manager to try and help and even he had bad information, thinking the car was being financed. More
by scott.wilkinson
Employees Worked With
Shawn McClune's Floor Manager, Shawn McClune, Karrie Haynes
June 05, 2018
Not customer service oriented I scheduled an oil change, asked how long it would take. I was informed that it would be 1 hour to 1 hour and a half. After almost 2 hours of waiting I scheduled an oil change, asked how long it would take. I was informed that it would be 1 hour to 1 hour and a half. After almost 2 hours of waiting my car had not even begun being serviced. No one informed me of the delay, I asked and that's how I found out. Asked to speak with the manager. Colon, the service manager, started off with a long winded explanation that the dealer closed another service location and that's why they were running so behind. It was clear they were not pro active in thinking how to handle scheduling, time management, or customer service issues after closing one of their service centers. I wasn't able to get the complete service I had scheduled for (tire rotation, fluid checks). Just asked them to change oil, they did. Colon waived the fee. Mr. Aramis Frazier was the only one who offered an apology minus the excuses, which I appreciated because my time is valuable. He should be promoted knows how to speak with a customer without being on the defensive. Won't be going back, I rather drive to AutoNation Chevy Northpoint. I bought my car there and NEVER had the issues that I've encountered at Jim Ellis (time management issues on behalf of dealer, rep forgetting to call me back, not including services we scheduled for). A big shout out to Chevy Northpoint, great sales a service team. More
by SC
Employees Worked With
Brandon Colon, Robert Sigman, Aramis Frazier
June 03, 2018
Cabin air filter I needed to change the air filter. I was helped right away. I also got a discount they were offering I. The month of May. I was pleased.. I needed to change the air filter. I was helped right away. I also got a discount they were offering I. The month of May. I was pleased.. More
by Isabel Zawoun
Employees Worked With
Cortez Heath
