Jim Ellis Chevrolet

Car Wouldn't Start//Routine Maintenance Too Our car wouldn't start Sunday morning. Had it jumped off and we saw an Engine Malfunction indicator lit up. Drove it in on Monday - Memorial Day - a Our car wouldn't start Sunday morning. Had it jumped off and we saw an Engine Malfunction indicator lit up. Drove it in on Monday - Memorial Day - and got with Vladimir in your Service Dept who we like working with on all of our vehicles. He called the next day to share with us what had happened, and we asked him to get the oil changed & rotate and balance our tires too. Vlad - and everyone else's - in Jim Ellis Service Dept are "so nice" & "so good//so helpful" to work with. We would "highly recommend" your Service Dept. More

I recommend Jim Banks I traded in a car in May 2018 and had an excellent s customer service experience with Jim. He answered questions patiently, he made sure everything wa I traded in a car in May 2018 and had an excellent s customer service experience with Jim. He answered questions patiently, he made sure everything was in order with the deal, he made it easy to drive off in short order with my new car, and his follow up was very professional & timely. He even returned a garage door opener I had left in the traded car. I assume Jim Ellis is a good dealer, but Jim is the reason I would go back. More

Hello to a relationship Thaddeus was more than I expected! I felt like we were at the right place with the right person at the right time! Blessed to have him! We received a Thaddeus was more than I expected! I felt like we were at the right place with the right person at the right time! Blessed to have him! We received a good deal, great interest rate and additives that I didn’t expect! My husbands surprise was priceless! We felt like Thaddeus was family when we left!! My career is in medical sales and I was impressed and excited that it didn’t feel like a sale!! It was an experience! Thank you Jim Ellis and thank you Thaddeus!! Our final step with the finance manager was so peaceful! Great experience!! We will be back More

Service staff rude and condescending. Too many issues to list. Rude and condescending. Purchased a used vehicle had a few issues at purchase that needed repair and was told because items Too many issues to list. Rude and condescending. Purchased a used vehicle had a few issues at purchase that needed repair and was told because items not on contract they nor my additional extended warranty purchase would not cover. One major issue was a cracked hinge , cracked from frame. Not a visual item but something that should have been dealt with during their"inspection". Then after a year I find out the extended warranty cancelled with no notification or reimbursement. Many issues and no assistance! More

Best Dealer Service In My Life! I was driving thru Atlants and had a brake failure on the interstate on Friday night of the holiday weekend. They fixed my truck on Saturday while com I was driving thru Atlants and had a brake failure on the interstate on Friday night of the holiday weekend. They fixed my truck on Saturday while communicating with me on a regular basis. Did not promise they could fix it that quickly but said they would try. Got it done, and for $200 less than original estimate. Really good experience! Thanks guys! More

Car would sometimes not start. Great customer service. Robert is a great customer service consultant. He was very pleasant and took the time to understand the nature of my concern. Great customer service. Robert is a great customer service consultant. He was very pleasant and took the time to understand the nature of my concern. More

Chevy Bolt I returned my Bolt for a couple of recall repairs. The service coordinator who worked with me had the shuttle ready and to return me to work and to pi I returned my Bolt for a couple of recall repairs. The service coordinator who worked with me had the shuttle ready and to return me to work and to pick me up at the end of the day. At my request they also remembered to charge the vehicle. More

Great overall service and convenience options online, good follow up by techs. Only delay was when I opted to pay online expecting a quick pick up the keys when I arrived and convenience options online, good follow up by techs. Only delay was when I opted to pay online expecting a quick pick up the keys when I arrived I had to wait through an altered transaction process. More

I Hate Express Lube is Closing My experience with the Express Lube has always been great. Cortez Heath and the rest of the team have always exhibited excellent customer service. T My experience with the Express Lube has always been great. Cortez Heath and the rest of the team have always exhibited excellent customer service. The Express Lube was time saving and convenient for someone like me with a busy schedule. The business decision to close the operation will have a direct impact on my car care. A loyal Jim Ellis Automotive Group customer should be able to get routine service such as oil change and lube and tire rotation in an express type manner. The Express Lube component allowed me to leave the expensive and under qualified Jiffy Ludbe. The business decision to close this operation to make room for yet another dealership seems to indicate a focus on the bottom line and not the customers that have been loyal and need convineant service options. Having those types of options helps to develop loyal customers. More

Super customer service! Took my truck for some regular maintenance: oil change, check tires, check battery, etc. Luis was my service adviser. There was a problem with th Took my truck for some regular maintenance: oil change, check tires, check battery, etc. Luis was my service adviser. There was a problem with the tires wearing too quickly and Luis escalated to the Service Manager and they worked with the tire company to get me a credit for new tires. Luis kept me informed about progress and really acted as a great customer advocate. It was a great experience. I felt like a valued customer and was pleased with the experience. They even washed the car before I picked it up and I was blown away by the professionalism and will absolutely look to them for all of my future service needs. Super experience, super happy - thanks Luis!! More