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Jim Ellis Chevrolet

Atlanta, GA

Overview
Reviews
4.5
4,255 Reviews
Call Dealership (678) 268-6487

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,255 reviews

December 29, 2023

Easy and accommodating Outside of the long wait for a diagnosis, I appreciate working with this service center. I look Forward to the service experience again More

by Mr.a.Fleming
Recommend Dealer
Yes
Employees Worked With
Katie
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Dec 31, 2023 -

Jim Ellis Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

Jan 02, 2024 -

Jim Ellis Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 28, 2023

Great dealership experience, my sales guy Evan was great, I would definitely recommend this dealership. More

by DEE98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Hill, Ian Killian, Patrick Bernard
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Dec 28, 2023 -

Jim Ellis Chevrolet responded

Thank you, Dee, for taking the time to share your thoughts on working with Evan and our team. We're glad to hear we delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino

December 28, 2023

Customer service was good. While I was not prepared for a 2 hour wait for a routine oil change, despite having an appointment (which is what I was told when I arrived), it was More

by Nichole.a.coates
Recommend Dealer
Yes
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Dec 28, 2023 -

Jim Ellis Chevrolet responded

Thank you, Nichole, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

December 27, 2023

Work completed timely, responsive, reasonably priced, good communication The free car wash and offer for an Uber were appreciated More

by MATTHEWDILEO
Recommend Dealer
Yes
Employees Worked With
Mike Fair
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you, Matthew. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

December 27, 2023

My vehicle engine light returned and I messaged the service advisor, I have yet to hear back from them. More

by SHUNTAVIA2002
Recommend Dealer
No
Employees Worked With
Jim Ellis
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Dec 31, 2023 -

Jim Ellis Chevrolet responded

Thank you for your review. We apologize for the lack of communication on our part, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

December 27, 2023

I was told approximately how long it would be before they were able to get to my vehicle. Claudine was pleasant, informative and had GREAT customer service. More

by pes2696
Recommend Dealer
Yes
Employees Worked With
Claudine Matthew's
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

December 27, 2023

Retanza Grier met me and saw the problem I was having with the transmission and made sure the problem was resolved. Also ordered additional work with my approval. Was very friendly and helpful. More

by Jbar42
Recommend Dealer
Yes
Employees Worked With
Retanza Grier, Retanza Grier
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Retanza and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

December 27, 2023

Salesman, Zane, amazing! !! Everyone else, very pushy and forceful into a deal. Didnt seem to care about my specific needs, just selling a car. More

by Car123
Recommend Dealer
No
Employees Worked With
Patrick Bernard, Patrick Bernard
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Dec 31, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

December 26, 2023

The very best ! I would never consider another dealership Luis Valdez is the very reason I choose Jim Ellis More

by DONCMATHIS
Recommend Dealer
Yes
Employees Worked With
Luis Valdez, Luis Valdez
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

December 26, 2023

Horrible. I went in for oil maintenance & 45k services and didn't get out til 7:30 they half xxx my services and didn't complete. Had to come back. Than I left More

by brownk1981
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey, Vladimir Kochubey
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Dec 31, 2023 -

Jim Ellis Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to us directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

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