Jim Ellis Chevrolet of Atlanta

After I received service (oil change, tire rotation) from the dealership. The technician didn’t replace my tire lock (which I had to drive 2 hours round trip to pick up, didn’t reset my oil life neither did the dealership. The technician didn’t replace my tire lock (which I had to drive 2 hours round trip to pick up, didn’t reset my oil life neither did they place a sticker to let me know when my vehicle should up for next service, didn’t refill wind shield wiper fluid etc. Which leads me to wonder if the services I paid for was even provided. More

I need bring my truck back to the shop because the balance seems off again. This will be the second time coming back to get the balance aligned. Extremely disappointed. I've spent a lot of money and m balance seems off again. This will be the second time coming back to get the balance aligned. Extremely disappointed. I've spent a lot of money and my truck is still not right. More

I’m leaving this review to warn anyone considering doing business with this dealership. At the time of purchase, they aggressively push multiple add-on packages, including tire protection, paint protecti business with this dealership. At the time of purchase, they aggressively push multiple add-on packages, including tire protection, paint protection, and coverage for minor damages. These packages cost extra and are sold as “peace of mind.” What they fail to disclose is that these packages are loaded with restrictions, fine print, and excuses that allow them to deny coverage when you actually need it. When you try to use any of these services, they suddenly come up with reasons why the damage is “not covered.” In practice, the packages are almost useless. You pay for them, but when it’s time for the dealership to honor what they sold you, they back away. This feels deceptive and borderline fraudulent. The service department is just as bad. I only go there because I’m forced to for maintenance, not because I trust them. Most employees appear untrained and lack basic automotive knowledge. Even the service manager is ineffective and unwilling to take responsibility or resolve issues. Out of the entire staff, only one or two employees seemed competent. The rest appeared confused, disorganized, and unqualified, as if they were hired with no proper training. I’ve spoken with other customers and friends who have had the same experience with this dealership. Service is extremely slow, and when it comes to honoring warranty or package coverage, they tell you that you must leave your vehicle for two to three weeks. That alone makes the coverage impractical and pointless. No reasonable person can leave their vehicle for that long just to fight for coverage they already paid for. I regret buying my truck from this dealership and strongly advise others to look elsewhere. I do not recommend this dealership for purchasing or servicing a vehicle More

I’m leaving this review to warn anyone considering doing business with this dealership. At the time of purchase, they aggressively push multiple add-on packages, including tire protection, paint protecti business with this dealership. At the time of purchase, they aggressively push multiple add-on packages, including tire protection, paint protection, and coverage for minor damages. These packages cost extra and are sold as “peace of mind.” What they fail to disclose is that these packages are loaded with restrictions, fine print, and excuses that allow them to deny coverage when you actually need it. When you try to use any of these services, they suddenly come up with reasons why the damage is “not covered.” In practice, the packages are almost useless. You pay for them, but when it’s time for the dealership to honor what they sold you, they back away. This feels deceptive and borderline fraudulent. The service department is just as bad. I only go there because I’m forced to for maintenance, not because I trust them. Most employees appear untrained and lack basic automotive knowledge. Even the service manager is ineffective and unwilling to take responsibility or resolve issues. Out of the entire staff, only one or two employees seemed competent. The rest appeared confused, disorganized, and unqualified, as if they were hired with no proper training. I’ve spoken with other customers and friends who have had the same experience with this dealership. Service is extremely slow, and when it comes to honoring warranty or package coverage, they tell you that you must leave your vehicle for two to three weeks. That alone makes the coverage impractical and pointless. No reasonable person can leave their vehicle for that long just to fight for coverage they already paid for. I regret buying my truck from this dealership and strongly advise others to look elsewhere. I do not recommend this dealership for purchasing or servicing a vehicle More