
Jim Ellis Chevrolet
Atlanta, GA
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It is always a pleasure to work with Vladimir Kochubey. He is very professional, trust his experience and recommendations. Everyone at Jim Ellis is very friendly. He is very professional, trust his experience and recommendations. Everyone at Jim Ellis is very friendly. More
My very 1st experience at the dealership was excellent which is why I decided to come back to get some of the services Elise suggested. The 2nd experience was not the same. I had to wait about 40 mins bef which is why I decided to come back to get some of the services Elise suggested. The 2nd experience was not the same. I had to wait about 40 mins before my car was pulled in to get to Elise. Once I met with her, I tried to figure out which services I would get with her guidance. I called before my appointment and asked that she email me the list of suggested work before I arrived to make the appointment that much more efficient. While I was at the desk, Elise and I discussed what services I would be doing that day. I asked Elise the prices for the work. This is when it all went to xxxx. She could not seem to come up with a price. Elise was not comfortable with my line of questioning. The more I asked for a price, the more she started to tense up, which immediately put me on guard. From that point, her micro aggressions intensified. Which made it very uncomfortable for me. As a non-confrontational customer, I really just wanted to get the price and have the work done. Elise did explain that the prices changed and that's why she couldn't land on a definite price and apologized. I accepted. The appointment did not not go as planned. I ended up only getting one service when I planned on getting several. More
Like any business, it’s the people that makes the difference. Jim Ellis has Luis Valdez that places them head and shoulders above all the others ! difference. Jim Ellis has Luis Valdez that places them head and shoulders above all the others ! More