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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,252 Reviews

5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,252 reviews

May 29, 2023

Jaylan was amazing to work with he was able to get me into a brand new 2024 Chevy trax would highly recommend Jaylan in sales and Jim Ellis Chevrolet to anyone looking for a new vehicle More

by Shamaqdavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre Thomas, Jaylan Jackson
May 30, 2023 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino

May 29, 2023

My car is still not right the colors different there not trying to help us More

by Sonya couch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andre Thomas, Jaylan Jackson
Jun 06, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Sonya, and hopefully, we can get to the bottom of this. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

Jun 06, 2023 -

Sonya couch responded

No one never called me back about the paint job they dis i call 2 timme to talk to managers no one called,so we are probably getting a lawer

May 27, 2023

Elise is a real “go-getter”. I had 2 unique problems which she insisted would be diagnosed. Regarding the regular service, it was performed timely and as far as I know properly. More

by DAVID Van Matre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
May 28, 2023 -

Jim Ellis Chevrolet responded

Thank you, David, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Elis and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

May 27, 2023

la atención fue excelente , me dieron la mejor experiencia de atencion al cliente les doy 100 puntos More

by ALBABELLERA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez-Brands
May 28, 2023 -

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino

May 26, 2023

I had a great experience buying a new Tahoe from Jim Ellis Chevrolet. I am incredibly happy with the specific model they were able to find for me, exactly as I wanted. The sales and finance departments More

by WheelerB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franchely Reyes, Sam Opara
May 28, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! General Manager Ralph Sorrentino

May 25, 2023

Came to Atlanta to visit family and ran over a screw that was smack in the middle of the rear tire ..needed replacement so they ordered the tire and when I returned from an overseas trip they had the tire re More

by Rez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Jackson
May 26, 2023 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

May 25, 2023

Great job everything! The sales was spec smooth. I like the location too. Thanks to all More

by mikevmannino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Durham, Andre Thomas, Adam Toms
May 26, 2023 -

Jim Ellis Chevrolet responded

Mike, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

May 25, 2023

Retanza was a joy to work with. I enjoyed her customer service and she was also efficient, knowledgeable, and kind throughout our conversations. More

by Kstwumasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
May 26, 2023 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Retanza met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

May 25, 2023

I had preselected the car, put a down payment on the car, was paying cash and had made an appointment. After all that it still took more than an hour and a half to get out of the dealership. There was absolu More

by rzahnow
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Zane Cobb, Andre Thomas
May 29, 2023 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

May 25, 2023

Buying experience was ok, but the follow up has been terrible. Took 4 weeks for the payoff to go through on trade. When calling in, never got a straight answer. On top of that, after I noticed (not the More

by AKLOCK14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andre Thomas, Kyle Riley
May 29, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

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