Jim Ellis Chevrolet

Retanza was a joy to work with. I enjoyed her customer service and she was also efficient, knowledgeable, and kind throughout our conversations. I enjoyed her customer service and she was also efficient, knowledgeable, and kind throughout our conversations. More

Buying experience was ok, but the follow up has been terrible. Took 4 weeks for the payoff to go through on trade. When calling in, never got a straight answer. On top of that, after I noticed (not the terrible. Took 4 weeks for the payoff to go through on trade. When calling in, never got a straight answer. On top of that, after I noticed (not the dealer) that some trim was broken off prior to taking it off the lot, I was told to give it a week and they will contact me to repair it. Going on 6 weeks and I haven’t heard back from anyone at all (after multiple calls for the first 4 weeks) and I still have a $70k+ vehicle that is not repaired. More

I had preselected the car, put a down payment on the car, was paying cash and had made an appointment. After all that it still took more than an hour and a half to get out of the dealership. There was absolu was paying cash and had made an appointment. After all that it still took more than an hour and a half to get out of the dealership. There was absolutely no respect for my time and no one at the dealership seemed to care. It was as if “the deal is done, so we don’t need to pay attention to him”. I won’t recommend a Jim Ellis dealership to any of my contacts. More

Jaylen was extremely professional. I originally talked to him over the phone and it was awesome. Meeting him in person was like meeting a friend. I originally talked to him over the phone and it was awesome. Meeting him in person was like meeting a friend. More

Service person Elise was unconcerned with issues that I was having with my vehicle, when I continued to ask that my vehicle be repaired properly, she encouraged me to go to another dealership. She then pus was having with my vehicle, when I continued to ask that my vehicle be repaired properly, she encouraged me to go to another dealership. She then pushed me over to Vladimir who is the supervisor who then stated that they have done enough for me already. If I had known this was the service I would be given, I have never purchased my vehicle there. More

Came out after service with new scratches to my vehicle. No acknowledgement of the damage from any of the staff. Thomas was great, but the damage to my vehicle prevented me from giving a good rating No acknowledgement of the damage from any of the staff. Thomas was great, but the damage to my vehicle prevented me from giving a good rating More

The service at this location are very helpful, good communication during the process and very helpful people. communication during the process and very helpful people. More

Everyone I came in contact with was polite and helpful! Went above and beyond to assist with a transmission issue and loaner car. Went above and beyond to assist with a transmission issue and loaner car. More

My experience in finding the right Tahoe was extremely difficult and frustrating - other Chevy dealers made buying a Tahoe an awful experience. Jim Ellis Chevrolet was just the opposite - everyone there w difficult and frustrating - other Chevy dealers made buying a Tahoe an awful experience. Jim Ellis Chevrolet was just the opposite - everyone there was a pleasure to deal with, including Andre. More

Great service and customer service. Always fast and great. Will continue to come back to the dealership. Always fast and great. Will continue to come back to the dealership. More