Jim Ellis Chevrolet of Atlanta - Service Center

I sent my vehicle in for service and to have a diagnostic done on an issue I had been having. The issue that the diagnostic was done on was not fixed properly as of today it is happening again. I did not rec done on an issue I had been having. The issue that the diagnostic was done on was not fixed properly as of today it is happening again. I did not receive a multi point inspection as I thought that was standard when inside the shop for maintenance. Also, I was without my be for almost a week and you would expect to get your vehicle back with at least the items you identified as not just working, but completed correctly. It seems that dealerships want your money for subpar service. I would hope that there would be some type of corrective action on your part and not just an apology More

Something is still loose on my truck been at the shop 3 times all ready times all ready More

They were fast and friendly. They worked hard to fix the problems with my truck. They worked hard to fix the problems with my truck. More

Everyone I dealt with at the dealership especially Leland Sims was very courteous and helpful and not pushy in any way. I have not purchased very many cars from a dealership and was a bit apprehensive about Sims was very courteous and helpful and not pushy in any way. I have not purchased very many cars from a dealership and was a bit apprehensive about possibly being pressured into adding things I did not want. It turned out to be just the opposite and a very pleasant experience. More

Vladimir always goes beyond to get what I need, he’s the main reason why I purchased another vehicle from that dealership, I just can’t imagine serving my vehicle elsewhere with the expertise and kindness f main reason why I purchased another vehicle from that dealership, I just can’t imagine serving my vehicle elsewhere with the expertise and kindness from Vladimir. More

Ratanza as always was awesome to work with. She as my services provider made sure the job to my car was done kept me up to date on everything and most important, saved me money. She is friend She as my services provider made sure the job to my car was done kept me up to date on everything and most important, saved me money. She is friendly and kind and knows how to take care of her customers. Give her a raise...kudos More

The Service Manager was very helpful and was the only positive encounter that I had. positive encounter that I had. More

Brian reminded me to use my service plans before I reached the warranty deadline. It saved me a lot of money. reached the warranty deadline. It saved me a lot of money. More

2016 Colorado power steering went out. Diagnostic and battery replacement in February for $800 did not fix the issue. Happened 5 more times. Chevy rep told us to have the dealer do the 201 Diagnostic and battery replacement in February for $800 did not fix the issue. Happened 5 more times. Chevy rep told us to have the dealer do the 2015 recall repair with good will pricing. Dealer refused to do the recall repair replacing the torque box cover. Jim Ellis wanted to replace the entire power steering rack for over $2000. We have since worked with another dealer who has helped us work with Chevy to cover the entire cost. More

The service I receive is always excellent and I leave satisfied with a big smile! satisfied with a big smile! More