Jim Ellis Chevrolet - Service Center

Excellent service, excellent communication. Jerry Ventre and Erik Johnson were outstanding; hi marks for both. They kept me informed and up-to-date with every detail of the work done on my 2014 Jerry Ventre and Erik Johnson were outstanding; hi marks for both. They kept me informed and up-to-date with every detail of the work done on my 2014 Chevy Spark EV. Eighty-two days worth! I am supremely satisfied with the work done on the car. It purrs like a kitten and performs better than I thought possible! My only complaint is that Chevrolet failed to offer me any compensation for the time my car was in the shop. Thus, my complaint is not with the Service Dept. at Ellis Chevrolet; rather, it is with GM Corporate, who did not live up to their mission statement of customer satisfaction. I am disappointed that I am forced to seek legal counsel for arbitration in order to "make me whole". More

"Great service advisor that loves his career" My first time coming to Jim Ellis was in March, I was not sure what to expect, I have three words to say about Danon Henton. He was excellent, excell My first time coming to Jim Ellis was in March, I was not sure what to expect, I have three words to say about Danon Henton. He was excellent, excellent and excellent. He went above and beyond my expectations! Because of him you can expect me to return and refer others, even if it is just for an oil change, I use to go somewhere else, because of not anymore. Danon was very professional, showed empathy about my previous service experience elsewhere. He listened to my concerns and addressed them all and also followed up with me twice after my service visit to make sure everything was ok.. I wish I could have done GM survey that he talked to me about but I never received one. I hope the public can see this post and for anyone whom owns a GM vehicle , see Danon Henton!!! Jerri Hatcher More

After the Sale, Still knocking it out of the Park I just bought a Suburban last December and brought it in for its first free maintenance. I didn't know you all stopped doing oil changes at three on I just bought a Suburban last December and brought it in for its first free maintenance. I didn't know you all stopped doing oil changes at three on Sunday's. I got there at 3:15 with my wife and you all took the vehicle with a smile, did the oil change and tire rotation in about 30 minutes, maybe less. On the face of it, its great customer service, but what you don't know [because i didn't have to explain it to anyone] I was on my way out of town heading to California for a week business trip. I didn't want the bride to have to deal with the maintenance on the Suburban while i was gone which is why we came Sunday. So, bottom line, you guys took some stress off my family and didn't even know it. Further, we have 9 kids, so its critical that the Suburban be available and operational. Way to go Jim Ellis Chevrolet. You have customer for life. More

Best service experience I've had in a long time. Brought my 2005 Equinox into Jim Ellis on Thursday March 26th for hatch latch problem (would not open, period) and vibration issue during braking. Da Brought my 2005 Equinox into Jim Ellis on Thursday March 26th for hatch latch problem (would not open, period) and vibration issue during braking. Danon was extremely professional and friendly. When he thought we may have to wait on a part from Charlotte, he began making arrangements for me to have a loaner car to drive over the weekend. As it turned out the part was found locally and the repair was able to be made the next day (on Friday). I asked if it was possible to have the repairs completed by 2pm on Friday to help me with arranging for a ride to the dealership. He said he would take care of it, no problem. Danon called me the next day (on Friday) at 10:30am to let me know the car was all ready for pickup. I was able to pick up my car around noon, and not only were the repairs completed but my car was washed and looked great (better than when I brought it in). The hatch opened perfectly. Then the true test - would the shaking/vibration braking be truly fixed? After things I had read on the internet, I had my doubts. It was totally fixed. The car drives as good as it did brand new - braking, steering, acceleration - everything works perfectly. Thank you to Jim Ellis and special thanks to my service consultant, Danon Henton. He did a great job. More

Jim Ellis is the best place to go Jim Ellis is the best... Hands down. I am always greeted by name Brandon Colon in service always communicate and let me know whats going on with my ca Jim Ellis is the best... Hands down. I am always greeted by name Brandon Colon in service always communicate and let me know whats going on with my car. I drive a great distance for service and its worth it because of the customer service... More

Excellent, My Expectations were Far Exceeded The entire team worked to restore our beloved HHR to like new performance, when it sadly needed extensive repair due to advanced miles. My husband wa The entire team worked to restore our beloved HHR to like new performance, when it sadly needed extensive repair due to advanced miles. My husband was even convinced to look at a new car purchase from the same Jim Ellis Chevrolet, to meet our growing family needs. More

My Experience: Had faulty rear ride control/suspension My Experience: Had faulty rear ride control/suspension compressor,leaking air bladder(s) and shocks on my 2005 GMC Yukon Denali replaced. Wasn't an i My Experience: Had faulty rear ride control/suspension compressor,leaking air bladder(s) and shocks on my 2005 GMC Yukon Denali replaced. Wasn't an inexpensive service visit -- over $2300. That said, Jim Ellis service department is huge and they are extremely efficient. I had my truck back the same day. My service writer, Rick G. was great. He kept my informed and worked with me to make sure the needed repairs stayed within my maximum limit (hey, it was just a couple of days after Christmas). Thankfully, I have only had to take it Jim Ellis 5 or 6 times in the 8+years that I have owned my GMC -- but they always treat you as if you were frequent visitor. Jim Ellis Service shines as an example of "..your get what you pay for.." More