Jim Ellis Ford Sandy Springs

He was very easy to work with and helped us get everything we wanted! We would work with him again! everything we wanted! We would work with him again! More

We purchased a new Ford F150 from Jim Ellis Ford. I saw the car listed on autotrader and called. The website listing was clear with all details and the window sticker in the listing. Great for shoppe I saw the car listed on autotrader and called. The website listing was clear with all details and the window sticker in the listing. Great for shoppers! The negotiation process was easy and pain free. We added a spray-in bed liner and hard tonneau cover. The sales manager and salesman said the car would be ready at 11 am on the day we were to pick it up. When we drove 4 hours to get to the dealership, the bed liner was in but not the hard tonneau cover. We FINALLY left the dealership at 6:30pm with a 4 hour return trip ahead of us. We also traded in a car and the check was not given to us that day as they said the accounting department was not available. The same held true for the next 5 days. We even said we would drive 4 hours back and get our trade (and we meant it) but they would not do that either. The check was finally sent overnight via FedEx. The vehicle we traded in was already listed on their website for sale before accounting could write us a check...really????? I would not recommend this dealership due to the very poor process to pick up our vehicle and the ridiculous amount of time to receive payment for our trade-in. More

Thom was great to work with. No pressure to buy and very willing to negotiate on trade-in price. Very good experience overall. No pressure to buy and very willing to negotiate on trade-in price. Very good experience overall. More

We were very pleased with our experience at Jim Ellis Ford. They were true to their word about the vehicles on their lot. They worked with us to reach a good deal. Ford. They were true to their word about the vehicles on their lot. They worked with us to reach a good deal. More

I custom ordered a Maverick from Thom. Thom kept me updated on the timing and was extremely helpful answering questions. When my truck was delivered Thom and Andre ( Finance Department) di Thom kept me updated on the timing and was extremely helpful answering questions. When my truck was delivered Thom and Andre ( Finance Department) did a great job of making the entire purchasing process fast and easy. They answered all my questions and help me learn all the new features of the vehicle. I would definitely go back to them for another car/truck. More

I highly recommend Jim Ellis Ford. Why? “Their customer service is second to none.” “The customer service has been consistently outstanding, exceeding my expectations every time. Why? “Their customer service is second to none.” “The customer service has been consistently outstanding, exceeding my expectations every time.” “I was completely impressed with the professionalism and positive attitude, of both my sales team with Armen and Louis, also my service team starting with Sean and Jyair. In a post Covid world where service is somewhat demenished, NOT HERE! These guys seamed to have doubled down on Customer Service. Just go and experience it for yourself. I would be surprised if they don't deliver. Enuff said... More

Thom was great! Very friendly and easy to work with. We will definitely check in with Thom the next time we are in the market to buy a car! Very friendly and easy to work with. We will definitely check in with Thom the next time we are in the market to buy a car! More

He was so nice and helpful with all of the questions I had! He helped me get the Bronco of my dreams!! I highly recommend going to him!!! had! He helped me get the Bronco of my dreams!! I highly recommend going to him!!! More

Louis knew of the bad experience I had at another dealership. He made sure that I felt appreciated and valued. Very respectful, friendly, knowledgeable and professional with a personal approach would dealership. He made sure that I felt appreciated and valued. Very respectful, friendly, knowledgeable and professional with a personal approach would recommend him to all. More

Louis was great! Made the experience quick and simple. I’ll definitely be back for my next purchase. Great job! Made the experience quick and simple. I’ll definitely be back for my next purchase. Great job! More