Jim Ellis Ford Sandy Springs - Service Center

Repair took one month and one day. Service Advisor never took initiative to inform me and never returned voice mails on his direct line. After three weeks, contacted Service Manager Service Advisor never took initiative to inform me and never returned voice mails on his direct line. After three weeks, contacted Service Manager, who did not return call for week, until I requested a meeting with the General Manager. About a week after getting car back,Tire Pressure Monitoring System, one of the repair items, not working again. Worst dealer ever. More

GREAT SERVICE AS ALWAYS. ALWAYS DONE IN A TIMELY MANNER AT A FAIR PRICE. I WILL CONTINUE DOING MY SERVICE AT JIM ELLIS FORD ALWAYS DONE IN A TIMELY MANNER AT A FAIR PRICE. I WILL CONTINUE DOING MY SERVICE AT JIM ELLIS FORD More

JR does a great job and is actually enjoyable to work with. Jim Ellis has a good one in Mr. Bennett. with. Jim Ellis has a good one in Mr. Bennett. More

Louis expertly listened to my frustrations and patiently walked me through my options. While we didn't come to the conclusion I was looking for, he took his time doing his due diligence to serve me as best walked me through my options. While we didn't come to the conclusion I was looking for, he took his time doing his due diligence to serve me as best as he could with my issue. I am very grateful that Louis insisted on going above and beyond for me. More

I had a bad experience with this dealership years ago and vowed to never return but God had a different plan. Jordan was phenomenal! He pointed out that what I thought was a major issue was minor and saved m vowed to never return but God had a different plan. Jordan was phenomenal! He pointed out that what I thought was a major issue was minor and saved me money! Very patient, kind and knowledgeable. 5 stars from me!!! More

Jordan, was extremely professional and accommodating. He kept me apprised of all developments, and I was extremely pleased with experience. It was our second time. coming in fror service And we feel like He kept me apprised of all developments, and I was extremely pleased with experience. It was our second time. coming in fror service And we feel like we are in good hands. Jordan, went the extra mile and we’re very appreciative. More

JR Bennett got us back on the road home quickly, after we showed up at 7:30 with no appointment. Very much appreciated. Impressed with this dealership and JR. showed up at 7:30 with no appointment. Very much appreciated. Impressed with this dealership and JR. More

This dealership never has the capacity to take any services with in 2 weeks. Also schedulers are very rude. services with in 2 weeks. Also schedulers are very rude. More

Always offers excellent and quick service and correctly done the first time. Excellent service help from Kenny Galjour Everytime. done the first time. Excellent service help from Kenny Galjour Everytime. More

This dealership has been owned by my count 3-4 different corporate entities and it feels like the Ellis group has gotten this thing turned around. From a dealership perspective this is a horrible piece of corporate entities and it feels like the Ellis group has gotten this thing turned around. From a dealership perspective this is a horrible piece of real estate and they can make this possibly profitable. More