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Jim Ellis Ford Sandy Springs - Service Center

Atlanta, GA

4.2
76 Reviews

76 Reviews of Jim Ellis Ford Sandy Springs - Service Center

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July 01, 2025

GREAT SERVICE AS ALWAYS. ALWAYS DONE IN A TIMELY MANNER AT A FAIR PRICE. I WILL CONTINUE DOING MY SERVICE AT JIM ELLIS FORD More

by DONNABELL36280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jyair Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Jim Ellis Ford Sandy Springs responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

June 24, 2025

JR does a great job and is actually enjoyable to work with. Jim Ellis has a good one in Mr. Bennett. More

by PHILLIPNTRINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Jim Ellis Ford Sandy Springs responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 24, 2025

Louis expertly listened to my frustrations and patiently walked me through my options. While we didn't come to the conclusion I was looking for, he took his time doing his due diligence to serve me as best More

by Acayala3130
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Thompson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Thompson III
Jun 26, 2025 -

Jim Ellis Ford Sandy Springs responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2025

I had a bad experience with this dealership years ago and vowed to never return but God had a different plan. Jordan was phenomenal! He pointed out that what I thought was a major issue was minor and saved m More

by Thecutestdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Jim Ellis Ford Sandy Springs responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 06, 2025

Jordan, was extremely professional and accommodating. He kept me apprised of all developments, and I was extremely pleased with experience. It was our second time. coming in fror service And we feel like More

by abradley7988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Jim Ellis Ford Sandy Springs responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Jim Ellis Ford Sandy Springs, we value our customers and we look forward to seeing you on your next visit. Take care!

April 25, 2025

JR Bennett got us back on the road home quickly, after we showed up at 7:30 with no appointment. Very much appreciated. Impressed with this dealership and JR. More

by maryannandron
Recommend Dealer
Yes
Employees Worked With
JR Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Jim Ellis Ford Sandy Springs responded

Hi Maryannandron, thank you for leaving us your response about our staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 03, 2025

This dealership never has the capacity to take any services with in 2 weeks. Also schedulers are very rude. More

by effoiodtnhaioqnvsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Cohn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Jim Ellis Ford Sandy Springs responded

Hello, We sincerely apologize for the delays in scheduling and the behavior you encountered. That’s not the level of service we aim to provide, and we understand how frustrating it can be to wait for an appointment—especially when you're met with anything less than courteous communication. Your feedback is important to us. If you're open to it, please feel free to reach out to the VP of Domestic Brands at 770-234-8149 to discuss in further detail.

February 25, 2025

Always offers excellent and quick service and correctly done the first time. Excellent service help from Kenny Galjour Everytime. More

by rickcraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Galjour
Feb 28, 2025 -

Jim Ellis Ford Sandy Springs responded

Hello Rickcraft, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

February 25, 2025

This dealership has been owned by my count 3-4 different corporate entities and it feels like the Ellis group has gotten this thing turned around. From a dealership perspective this is a horrible piece of More

by UncleKex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Jim Ellis Ford Sandy Springs responded

Hi, we are happy we could make your experience a positive one! We hope you continue to choose Jim Ellis Ford Sandy Springs for all your vehicle needs! Take care!

January 30, 2025

I brought my vehicle in for a service request on 1/27/25. The diagnostic service was completed on 1/29/25. I was advised that the charge for diagnostics was 225.99. However, when I arrived to pick up my car More

by srobinson1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Jim Ellis Ford Sandy Springs responded

Hello Shawnta, Thank you for your feedback. We’re sorry to hear that our service pricing and overall experience did not meet your expectations. We value your input and would appreciate the opportunity to discuss this further. Please feel free to reach out directly to the VP of Domestic Brands at (770) 234-8149.

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