Jim Ellis Ford Sandy Springs - Service Center

Had my 2021 Mustang serviced this weekend. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. They did great and delivered it in less time that they estimated, a first in my experiences at other shops. Thanks Tommy Wallis and team. More

The Rep was friendly and informative . The Service was quicker than expected. Also, the Waiting room is comfortable. The Service was quicker than expected. Also, the Waiting room is comfortable. More

Brad was very friendly and knowledgeable. My car was done before I expected and they even cleaned it. Would recommend without hesitation. My car was done before I expected and they even cleaned it. Would recommend without hesitation. More

Tommy Wallis was very professional. Tommy was timely. Tommy was able to explain services performed. Tommy was friendly and walked me to my car. Thank you, Tommy and Jim Ellis Ford, Tommy was timely. Tommy was able to explain services performed. Tommy was friendly and walked me to my car. Thank you, Tommy and Jim Ellis Ford, where I've purchased three cars. More

Mobile service for recall repair was very convenient Repair technician arrived on time and was polite and professional Repair technician arrived on time and was polite and professional More

The gentleman that helped me was great every time I come in, and he takes care of me, I feel like I leave a little quicker than usual. in, and he takes care of me, I feel like I leave a little quicker than usual. More

One of the most unprofessional organization that I have ever dealt with in my entire life. They wrecked the car twice while it was under their care. Never returned innumerable phone inquiries regarding the ever dealt with in my entire life. They wrecked the car twice while it was under their care. Never returned innumerable phone inquiries regarding the car. Only when we went to the dealer did we get any information. Multiple calls were made to service manager, dealer manager, and family office of owner with little concern. Only when legal action was discussed was there any steps made to solve the horrible situation surrounding my car. The family who owns the dealership advertises how they treat all their customers like family. I feel very sorry for their family members because their actions were uncaring to say the least. More

Brad was wonderful to work with. He communicated throughout the process and was extremely helpful! Would definitely work with him again. He communicated throughout the process and was extremely helpful! Would definitely work with him again. More

Super accommodating valet service! The team that worked on the car, drove and communicated with me (Brad, Cody and Larry) were helpful. The team that worked on the car, drove and communicated with me (Brad, Cody and Larry) were helpful. More

This is the first time in too long a while that a dealer had all the required parts at the right time, and stellar customer service to back it up. had all the required parts at the right time, and stellar customer service to back it up. More