Jim Ellis Hyundai - Service Center

**Note car is a newer model, has way below 100,000 miles, actually only a few miles***Suddenly one day my car had loss acceleration, the MIL/Service engine light was blinking. It was sounding louder than nor actually only a few miles***Suddenly one day my car had loss acceleration, the MIL/Service engine light was blinking. It was sounding louder than normal and had a rattle noise upon acceleration, also was reading a P1326 code(recall issues, etc which I later discovered). I had my car towed in to be serviced, my car was there overnight. I was called to pick car up the next morning. I was thinking to myself, "they said they were really busy yesterday and been busy for a while how were they able to do a complete check of my car ENGINE and components?" I had to pay for a ride there. After I arrived at the dealership I checked in with my assigned service advisor(he was very courteous); I had many questions regarding the services that should've been performed on the car because I had an uneasy feeling from previous experience being told something was checked when it wasn't.(even got paint scuffed one time smh) I was told, "Everything is fine, your car is running smooth, the KNOCK sensor has been inspected, problem codes were cleared out, great, no issues!" I continued to ask, "are you sure because I just found out these cars have had many recalls about the KNOCK sensor and premature ENGINE problems?" Once again told everything is fine. After getting my paperwork I was skeptical that even a multi-point inspection had been done(hence no check list was given to me per usual). Well sure enough after leaving the dealership and driving my car for only a few miles that day the rattling was still there and even louder/worse. Code is reading knock sensor issue again as well. The MIL/Service Engine light came back on! I'm very unhappy about this. A thorough road & engine test should've been performed. Clearly some of the service team personnel aren't completely checking these cars out as they are claiming or documenting. I'm not sure if it's because they're too busy or not experienced enough; but whatever the reason is; it's not right for the customers; we're already distraught about our vehicles needing to be serviced and for most of us our vehicles are our livelihoods. Now I have to schedule another appointment & find time to take my car back to the dealership and continue to be without a vehicle that I've paid a lot of money for smh. I was even thinking of buying a Hyundai SVU but not after these issues. More

Service department is unavailable and non-responsive. Calling and leaving messages for three weeks with not one returned call! Now the check oil light is on. Calling and leaving messages for three weeks with not one returned call! Now the check oil light is on. More

Great experience and great car I have enjoyed doing business with this dealership. Some great quality staff and management that really knows their work and take their business very I have enjoyed doing business with this dealership. Some great quality staff and management that really knows their work and take their business very serious. More

A Pleasure to deal with Everyone I ahve dealt with at this dealership has been eager to help. No pressure, accommodating, service department went above and beyond in meeting Everyone I ahve dealt with at this dealership has been eager to help. No pressure, accommodating, service department went above and beyond in meeting my needs. More

Service techs are very unreliable and incomplete I want to be clear that this review is for Jim Ellis Hyundai only. I take my Porsches to Jim Ellis Porsche and my Audi to Jim Ellis Audi, and they are I want to be clear that this review is for Jim Ellis Hyundai only. I take my Porsches to Jim Ellis Porsche and my Audi to Jim Ellis Audi, and they are both exceptional. While I don't really expect the same level of service at a Hyundai dealership that I get at a Porsche dealership, I do expect a basic level of service that was lacking at Jim Ellis Hyundai, and I definitely expect honesty and accuracy from the service techs and advisors. I recently bought a used Hyundai for my teenage daughter who just got her driver's license. I took it to Jim Ellis for some basic repairs. The service tech and advisor both signed off on the "Hyundai Assurance Car Care" service review showing that they checked/reviewed multiple inspection items, when in fact, they hadn't even looked at them at all. For example, even though all 4 tires had a tread depth of between 4 and 5 mm, they checked off the 8 mm box on all of them. They also checked off that the spare tire pressure was set to spec, when it was off by over 20 psi. There were other minor items as well that weren't checked, even though the inspection sheet noted that they were. I brought the car back a couple of weeks later for 4 additional items to be repaired. When I came back 2 days later to pick it up, they gave me the invoice with the details showing that all the work was done correctly. Luckily, I checked everything before I left because literally half of the items (2 of the 4) were exactly the same as when I brought the car in for service; they weren't repaired at all. When I pointed this out to the service advisor, he didn't apologize; he just blamed the tech, who he then had fix the items while I waited. Also, the service advisor was extremely unresponsive while my car was at the dealership. He ignored several of my texts over two days when I asked about the repair status and price. That level of service is inexcusable even for a shoddy used car dealer, much less a new car dealer with a large service department. I'll continue to bring my other cars to Jim Ellis Porsche and Audi, but NEVER again to Jim Ellis Hyundai. UPDATE: After I posted the review above, I was contacted by Russ Oliveri, the Service Director at Jim Ellis Hyundai. Russ was extremely professional. He apologized, didn't make any excuses, and asked me what he could do to make things right. He committed to crediting me for future service, which I thought was very fair. More

Billy Jung & Bruce Vernon (10/10) Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my rec Having done my homework via Genesisowners.com for potential problems on the 2015 Hyundai Genesis (I am obsessive with my cars), I realized that my recently purchased 3.8 model was having some fluttering issues at 25-27mph. It was very hard to diagnose as the car is extremely well insulated and the fluttering only occurs in cold startups (rare in Atlanta) and under light accel/deceleration. I came to the conclusion that the driveshaft was imbalanced and/or wearing abnormally fast. I saved a few service transcripts from other owners via forums, recorded a short video, and sent it over to Billy Jung (my salesman) as well as the service department. Billy apologized profusely for selling me a "dud." Not the case (I love this car)! The car is immaculate (it was a CPO model). What kind of salesman apologizes for selling a car?! One with integrity that is for xxxx sure. Let's just say the whole thing was diagnosed, approved, replaced, in about 2-3 days. It was done so quick I couldn't believe I was visiting a Hyundai dealership... they are the best, bar none. Who needs Lexus when you have people like Billy/Bruce treating you the way they do? Billy went so far as to walk me out to the loaner car (while clearly busy). They do things right. If only other Hyundai dealerships learned from them the stigma of "Hyundai service is garbage" wouldn't be a thing in 2018. I don't really leave many reviews (I signed up just to leave a positive review post-purchase) and I'm here again leaving my service review. To potential buyers, Jim Ellis is the only way to go as far as I'm concerned in the Atlanta area. Makes me want to buy another Hyundai from them... but we already have enough cars! I guess I need to work harder... :D The company I work for recently purchased multiple Toyota Corollas as work vehicles for managers. Unfortunate as we could have taken our business to Jim Ellis... but this was before I experienced what I did while buying the Genesis. Next time... Jim Ellis all the way. Thank you everyone as always! More

Wonderful Experience I went in for an oil change and came out with a brand new car. I did not anticipate purchasing a a car but while I was waiting to complete the mainten I went in for an oil change and came out with a brand new car. I did not anticipate purchasing a a car but while I was waiting to complete the maintenance in the service dept I was approached by Lucian who took the time to explore some options with no pressure to buy. He explained the benefits of a trade in and was so patient with me. Shannon took me on a test drive explaining all the features and difference between my prior model and the new model. The entire process was easy and quick. More

Professional and helpful The service manager, AG Elder, and the cashier were very helpful to me. I have been bringing my 2013 Sonata there for over a year. I am able to leave The service manager, AG Elder, and the cashier were very helpful to me. I have been bringing my 2013 Sonata there for over a year. I am able to leave my car and get shuttle service to my job. Mr. Elder advocated for me to have body-work covered when a third party damaged my car on the lot. He went above and beyond. More

Issues At Sale Carpet had tear that they kept saying it was suppose to be there. Service Department replaced carpet. Had a ding in front bumper Service Department to Carpet had tear that they kept saying it was suppose to be there. Service Department replaced carpet. Had a ding in front bumper Service Department took care of it. More

Great communication Matt Moser was my service advisor. He kept me updated on the progress of my service and accommodated my special request. A great experience. Thanks Matt Moser was my service advisor. He kept me updated on the progress of my service and accommodated my special request. A great experience. Thanks Matt! More