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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,551 reviews

March 27, 2024

Christian was great! !! He helped me and my mom look for a car. We haven’t purchased anything yet but I’m sure we’ll be back. He was very polite and knowledgeable. I will More

by Lissania1436
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 26, 2024

I can only say each time I have my car service it is friendly and personal care every time. More

by murleebrown
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
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Mar 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Murleebrown, thank you for writing this fantastic review and giving our dealership such a high star rating!

March 26, 2024

Diana is one of your greatest assets. She's been my service advisor for years and I can always expect outstanding service from her. If you have internal accolades or bonuses she definitel More

by Tom K
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
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Mar 29, 2024 -

Jim Ellis Kia of Kennesaw responded

Hello Tom, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 25, 2024

It was great I really enjoyed the experience and the customer service we Great Great More

by D.RWPAYNECHIRO
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, D.rwpaynechiro! Thanks again for your business! Take care!

March 25, 2024

Respectful, honest, and hardworking team who focus on the customer experience above all. Very positive experience! More

by JenF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

March 25, 2024

Diana is great. She knows what she is doing and I always get my vehicle ready to hit the road. More

by Ofelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Mar 25, 2024 -

Jim Ellis Kia of Kennesaw responded

Ofelia, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

March 25, 2024

She lied about what was covered . . she wouldn't let me talk to a manager or technician.. blew off each time I asked. Waisted my time and my car was in there for a week and 1 day and t More

by ASHLEYHICKS
Recommend Dealer
No
Employees Worked With
Mallory crab
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Ashleyhicks, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Your comments play a key role in the success of our business so we hope to speak with you soon.

March 25, 2024

Very welcoming, professional, attentive. My experience was overall good Very welcoming, professional, attentive. My experience was overall good. I'm feel comfortable that the proper service More

by JANISE_JONES4
Recommend Dealer
Yes
Employees Worked With
Kristian Musgrove
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Mar 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks again for your business! Take care!

March 25, 2024

Too slow. Did not keep me informed. They had my car for two weeks and wouldn't return any of my calls. More

by Satisfied 56
Recommend Dealer
Yes
Employees Worked With
Dr
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Mar 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Satisfied 56, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us.

March 25, 2024

All other people were very friendly and helpful. Phil's communication was lacking when requesting callbacks or info regarding the status of my vehicle. Phil was friendly when I did actually speak to More

by trrhodes1
Recommend Dealer
No
Employees Worked With
Phil
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Trrhodes1, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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