Jim Ellis Kia of Kennesaw

Kris is always a pleasure to work with. Service waiting area is very comfortable. Wait time was very reasonable Service waiting area is very comfortable. Wait time was very reasonable More

Very polite and professionsal people assisting me. It was completed faster than I expected. The video walk around for my car was great. It was completed faster than I expected. The video walk around for my car was great. More

They were fast, efficient, and upfront about what the service would cost and did not try to up-charge. service would cost and did not try to up-charge. More

I give them negative 10 stars. Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has stead Customer service was non-existant I purchased 3 cars there over the last 10 years, but ever since Jim Ellis took over this dealership it has steadily declined in the service department. They had my daughter's car for 6 weeks. We had an appointment on January and they didn't even LOOK at it until January 18 . Took until February 28 to figure out what was causing the battery to die over and over again and make the repairs. The so called service advisor, Phil, never returned our calls. The service dept manager only returned one of my calls and was very snarky when he finally did. I even contacted the Kia Customer Assistance nationwide number 4 times and they were no help either Think twice about buying a Kia, and if you have one go somewhere else for service. I now drive a Hyundai. LOVE my car and their service is excellent! es e More

I sent the car in because I would not start the morning after I bought it. They looked at it and found nothing wrong. after I bought it. They looked at it and found nothing wrong. More

Good salesman Corey too busy on Saturday. Good inventory. Love my sorento hybrid Stayed late to accommodate us Good inventory. Love my sorento hybrid Stayed late to accommodate us More

Waiting about 3 hours and spending more money than I hoped was made a lot easier because of Chris. He kept me informed and updated USA few times and he was always polite and his smile is contagious! hoped was made a lot easier because of Chris. He kept me informed and updated USA few times and he was always polite and his smile is contagious! More

Great no problem Everyone was very nice and helpful to me Couldn't ask for anything better than you'll service you'll have gave great service ever since I have been dealing with KIA Couldn't ask for anything better than you'll service you'll have gave great service ever since I have been dealing with KIA More

It was hard to reach the service dept by phone. Phone calls were not returned and I was left in the dark regarding the progress on the service for my Kia. However, I did receive a new engine which Phone calls were not returned and I was left in the dark regarding the progress on the service for my Kia. However, I did receive a new engine which was covered under the warranty. I realized there is a nationwide shortage of parts so I am just glad to have my car back. It would have been nice to have a loaner offered at the beginning. More

I did not like coming to Jim Ellis kia Kennesaw in the past because I have felt ignored. They usually are so busy no one helps you when you walk in and Norris changed that experience completely this time past because I have felt ignored. They usually are so busy no one helps you when you walk in and Norris changed that experience completely this time around. I definitely will be back! More