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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.3
6,539 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,539 reviews

September 18, 2023

Norris Burns is amazing! Will always get serviced by him if possible. Super responsive & great communication More

by Aleshajh1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Norris was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 17, 2023

Good service, quality wait area, easy check in and out and making an appointment was great. More

by brittany.m.israel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next time. Take care!

September 17, 2023

I had an awesome experience at Jim Ellis Kia. The staff is very kind and caring. I always enjoy my maintenance appointments at this location. More

by Keya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Keya, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care!

September 16, 2023

The oil change/ tire rotation was fine. The door edge guard (clear tape) was also replaced and not such a good outcome. They didn’t remove all of the old tape so now obvious cosmetic defect More

by ASPIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Regarding your door edge guard, please reach out to your Kia brand specialist or service advisor to get it repaired to your satisfaction. Thank you again for your business and feedback. Best regards.

September 15, 2023

We wish you were closer to our home, we are loving our new car and it's features More

by STOWE3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alfredo Ospina, Ellisa Meehan
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business, and we hope you love your new Kia. Take care and happy driving!

September 14, 2023

Poor quality . Oil change done incorrectly.. had to have car towed. Extremely disappointed. With service department More

by DONTZ617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Our team strives for 100% customer satisfaction, and we are disappointed to hear we did not meet yours. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

September 13, 2023

Everyone was responsive, prompt and completely transparent in their interactions. My car purchase couldn’t have been smoother. More

by dmmcloughlin505
Recommend Dealer
Yes
Employees Worked With
Ellisa Meehan, Ellisa Meehan
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Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

September 13, 2023

The service Department wasn't all that great during my first and second visits at this dealership. However, on my third visit the service was great. A huge thank you to Kristen Musgrove for assisting me w More

by ANDERSONDARLENE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that Kris was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

September 13, 2023

There's nothing special or that stands out about this dealership. Waiting room is small and not very comfortable. More

by AWALLACE0610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that we could help out! Thanks again for your business and feedback. Take care!

September 12, 2023

It was a Pleasant visit. Everyone was friendly and courteous. I will definitely be back for service. More

by LORRAINEPANGRETIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Sep 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

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