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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,551 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,552 reviews
July 04, 2023
Horrible customer service. Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine complete Nobody calls you back. My car has been there for six months and not one person has reached out. I took my car in two moths before the engine completely died on me without warning for the same issue. They do not honor their warranty and they sell lemon cars. One of their employees even got mad at me for asking questions and hung up the phone in my face. Worst customer service ever. More
by chinasau
Verified CustomerEmployees Worked With
Other Employees :
Diana Bell, Michael Garrabrant, Tommy Wallis
July 04, 2023
I love the service they have been providing me with over the last year, the only complaint is they still haven’t addressed the shaking in my front tire. the last year, the only complaint is they still haven’t addressed the shaking in my front tire. More
by Jerel.climpson
Employees Worked With
July 03, 2023
One of the most friendly and easiest experiences in car buying I've ever had. Fantastic people who truly go above and beyond. Just outstanding! buying I've ever had. Fantastic people who truly go above and beyond. Just outstanding! More
by TheConster
Employees Worked With
Other Employees :
Alfredo Ospina, Elizabeth Parr
July 03, 2023
Alfredo was fantastic to work with and made buying my new car such a great experience! car such a great experience! More
by Jill
July 03, 2023
After another dealer across the street, we knew what we needed and we found great comfort in Alfredo’s professional personality and efficiency throughout the entire process. Our kids were entertained by ha needed and we found great comfort in Alfredo’s professional personality and efficiency throughout the entire process. Our kids were entertained by hanging out in the play area as well which was enormously helpful for my wife and I. Alfredo took note of our situation and sought a car that fit our family needs. We appreciate his experience, humanity and the fact that he also speaks Spanish like us was a real plus! ¡Gracias Alfredo, Dios te bendiga! More
by Justin
Employees Worked With
Alfredo Ospina
July 03, 2023
Great customer service and a great product. And paying off my trade-in, was God sent. And paying off my trade-in, was God sent. More
by WESLEYATMRW
Employees Worked With
July 03, 2023
Professional salesperson Alfredo was great communicator. A pleasure to work with and a very responsive A pleasure to work with and a very responsive More
by kenc420
July 02, 2023
Dealing with this company was very user friendly. Michael was very helpful and was very kind and got the job done for me in a very professional manner. I can't remember anyone handling a situation s Michael was very helpful and was very kind and got the job done for me in a very professional manner. I can't remember anyone handling a situation smoother than Micheal. EVER. The best! More
by Prudence.
Employees Worked With
Michael Garrabrant
