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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,555 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,555 reviews

June 27, 2023

Christian was very professional, knowledgeable, and well versed on new and used cars at Jim Ellis Kia. Our experience was very pleasant working with Christian and would highly recommend his services as well More

by gstallings11
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan
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Jun 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Christian was such a great help! Thanks again for your business and recommendation, and we hope you love your new vehicle. Take care and happy driving!

June 26, 2023

There is nothing I can say good about my experience and I will make it a point of telling anyone looking for the car to not use a Jim Ellis dealership. . If I have called repeatedly I have to text messages More

by PAUL@ACKERMANENT.COM
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Michael Garrabrant, Tommy Wallis
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Jun 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the miscommunication regarding the duration your car would need to be left at our dealership. We value your feedback and will use it to improve our communication and customer service protocols. It is our goal to ensure that all our customers have a positive experience when dealing with our dealership, and we are sorry that we did not meet your expectations in this instance. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best regards.

Jul 02, 2023 -

PAUL@ACKERMANENT.COM responded

A canned answer that does NOT address the complaint. "We apologize for any inconvenience caused by the miscommunication regarding the duration your car would need to be left at our dealership. " Calling it miscommunication is not even close to defining this. And I stated VERY CLEARLY I WILL NEVER use a Jim Ellis dealership again!

June 24, 2023

I have excellent experience. Christ is nice and friendly and help me a lot to find good car foe my family. More

by trunghieu154
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Christian was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

June 24, 2023

Great experience from start to finish. Alfredo and Lavoghn made me feel so comfortable, no pressure or hassle. The finance manager was also wonderful, no pressure to push for more than wha More

by Kim
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Ospina
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Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Kim, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy Alfredo and Lavoghn were such great helps! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

June 24, 2023

The service department was great as always. My car was done sooner than I thought, would made the experience even better More

by ADJULIAN75
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Phillip Joyce
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Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 24, 2023

Best Hassel free purchase I have ever had. The salesperson was helpful and patient. The finance person (Mr. Nebraska) was a delight! Easiest car purchase ever! More

by bigsuewhite
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care and happy driving!

June 24, 2023

Great customer service, ease of making appointment. Very nice service personnel. Comfortable waiting area. Great! More

by Sandy523_98
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Norris
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Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

June 23, 2023

I like their suggestions for services, they care to provide better services then give you comfort to choose More

by samamdam1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 23, 2023

So far I have had a great experience with Jim Ellis Kia. Always keep me informed. Mark was awesome and I appreciate his help More

by kmarierobinson
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

June 23, 2023

I was told to bring my car to this dealership & was not told that my car would have to be left overnight prior to my arrival . I was then left without a vehicle from Friday evening until Monday, when the t More

by Madison.wisener16
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Andrew wargo
Report | Print
Jun 27, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the miscommunication regarding the duration your car would need to be left at our dealership. We understand that being without a vehicle for an extended period can be frustrating, and we sincerely apologize for the inconvenience this caused you. Our loaner vehicles work on a first come, first serve basis, and we apologize for any confusion caused by not informing you about the overnight stay in advance. We value your feedback and will use it to improve our communication and customer service protocols. It is our goal to ensure that all our customers have a positive experience when dealing with our dealership, and we are sorry that we did not meet your expectations in this instance. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best regards.

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