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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,558 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,558 reviews

June 15, 2023

They lost my car. We had to drive there and find it on the lot. It sat there for 9 weeks then they refused to change the dead battery. More

by MEGSMREKAR
Recommend Dealer
No
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Jun 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it can be to have your car misplaced, and we regret any inconvenience caused. We want to assure you that we take your concerns seriously, and we have thoroughly reviewed the situation. While it is true that there was an unfortunate oversight in locating your vehicle initially, we are glad that you were able to locate it on the lot. Please accept our apologies for any stress or inconvenience this may have caused. Regarding the dead battery issue, we want to clarify that we have taken steps to address the situation in a satisfactory manner. Our records indicate that not only did we replace the battery free of charge, but we also provided you with a complimentary key during your visit. We hope that these gestures have helped rectify the initial inconvenience and demonstrate our commitment to your satisfaction. At our dealership, we strive to provide excellent customer service, and we genuinely appreciate your feedback as it allows us to identify areas where we can improve. Your satisfaction is of the utmost importance to us, and we assure you that we will take your comments into consideration to enhance our operations and prevent similar occurrences in the future. Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding throughout this process. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team, who will be more than happy to assist you. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

June 15, 2023

Not very responsive and impossible to reach service team member by phone . Team members do not return calls or texts promptly More

by Ptroughton
Recommend Dealer
No
Employees Worked With
Andrew Wargo
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Jun 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about the experience you've described, and we apologize for any inconvenience this may have caused. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

June 15, 2023

Service was not very helpful in get my car looked at for a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followe More

by tyrone.starwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
unk
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Jun 16, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear about the experience you've described, and we apologize for any inconvenience this may have caused. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

June 14, 2023

We were in the process of looking for over 6 months. Several dealerships were horrible. Lavoghn was very professional and took his time. We never felt pressured. The whole team worked with us to make a More

by Jcanno2424
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Todd Garman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavoghn was such a great help! Thanks again for your business and kind words, and we hope you love your new vehicle. Take care!

June 14, 2023

Wonderful experience. Jarod and Ellie were great. Couldn’t not ask for a better experience! More

by STANLEY_W
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarod was 5 Star , Ellisa Meehan
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Jun 15, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jarod and Ellie were such great helps! Thanks again for your business and kind words. Take care and happy driving!

June 14, 2023

Larry was awesome through the entire buying process, he kept us informed every step of the way! I would highly recommend Larry and Jim Ellis Kia. More

by odomt1992
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellisa Meehan
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Jun 15, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Larry was such a great help! Thanks again for your business and kind words, and we hope you love your new Kia. Take care and happy driving!

June 14, 2023

They were very helpful. They provided all information I needed to make an informed decision. More

by ACSDTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope you love your new Kia. Take care and happy driving!

June 12, 2023

Alfredo was knowledgeable, nice, and ready to help us out. He was great while we test drove the car we were interested in and then took the time to show us all the features the car offered. We were very More

by Julie T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Ospina
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Jun 12, 2023 -

Jim Ellis Kia of Kennesaw responded

Julie, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent experience with us, and we're so happy that Alfredo was such a great help! Thanks again for your business and kind words. Take care and happy driving!

June 11, 2023

The service department doesn’t answer phone calls No customer information from the customer service person More

by K.OWALEWSKI17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
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Jun 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us via email at sams@jimellis.com if you have any further questions or concerns. Best regards.

June 11, 2023

This dealership provided Extremely Poor Communication and Extremely poor Customer service. This was noted throughout the complete customer care experience. More

by cchudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us via email at sams@jimellis.com if you have any further questions or concerns. Best regards.

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