Jim Ellis Kia of Kennesaw

Awesome customer service! Was kept informed the entire time. Took longer than expected for an oil change and tire rotation but they were short staffed Was kept informed the entire time. Took longer than expected for an oil change and tire rotation but they were short staffed More

I was fortunate to be paired with Larry to test drive and purchase a vehicle. Honestly the best experience I’ve ever had buying a car. Genuine, personable and efficient. I highly recommend you ask for him if purchase a vehicle. Honestly the best experience I’ve ever had buying a car. Genuine, personable and efficient. I highly recommend you ask for him if you’re looking. End to end Larry and the extended team were 5-stars! More

Christian was polite, Approachable, knowledgeable and ready to get a deal done- and that’s the way I like it. He was inclusive of my 18 year old son, who is was purchasing the new 2023 Forte for. He wa ready to get a deal done- and that’s the way I like it. He was inclusive of my 18 year old son, who is was purchasing the new 2023 Forte for. He wanted to make sure the car was a good fit. He has followed up and I truly appreciated him and his work ethic. More

I have been looking for a specific Sorento hybrid for over a year. I went to Jim Ellis to get work done to my 2019 Sorento, and not only did they have the exact Sorento I was looking for, they had two!! over a year. I went to Jim Ellis to get work done to my 2019 Sorento, and not only did they have the exact Sorento I was looking for, they had two!! Working with Alfredo was absolutely amazing. He gave me a fair price with NO market adjustment, put zero pressure on me, and helped me get a great deal… all without making me feel anxious. I will never choose another dealer to work with. Alfredo is the kindest sales person I have ever worked with! More

Dealership is clean with a convenient set up and location. Service advisors were friendly. Would go back again location. Service advisors were friendly. Would go back again More

Service was great! Ms. Diana is a sweetheart and my service technician Aaron was awesome. Ms. Diana is a sweetheart and my service technician Aaron was awesome. More

Great service and help very honest and up front with everything best around thanks for all you do everything best around thanks for all you do More

Ultimately, the service at this location is appalling. I did not have any work done because they did not think any additional work or diagnostics were needed (fingers crossed my vehicle is okay) after kee I did not have any work done because they did not think any additional work or diagnostics were needed (fingers crossed my vehicle is okay) after keeping my car in a lot for almost a month to do an hour’s worth of diagnostics. They do not set up any practical expectations and do not communicate unless you continuously call/text them for a response. My car was there almost a month and they did not even begin to look at it for 19-20 days (after calling daily for several days looking for updates). They told me that my car would be looked at in 10 days but did not even call in that 10 day period to tell me it would be extended. I had to call them multiple times. My DRIVEBLE car was scheduled there for a warranty “appointment” that ended up just being a drop off for a period of time, and then it ended up being more than twice as long. The cherry on top was that I had to rent a car at MY OWN expense and they did not expedite the process of looking at my car even though I told them that I was not told or given the expectation that I was dropping my car off. I know they are having a shortage of mechanics but the fact of the matter is, they funnel in more cars to their ever- growing queue without any concern for how this will deteriorate the service. My suggestion would be to go somewhere else or be very clear about any and all expectations, prices, and communication. My experience was very frustrating to say the least and they did not seem at all concerned by my complaints and brushed me off each time. I would never take my car back here and I’m considering selling my Kia all together just so I never have to deal with them again. Having the warranty was meaningless because it was nothing but a stress and financial burden on me. More

Mark is the kindest service rep I have ever worked with. He made vehicle repairs not quite as unnerving as it usually is! He kept me apprised of the issue and the timeline while we waited. I will always use He made vehicle repairs not quite as unnerving as it usually is! He kept me apprised of the issue and the timeline while we waited. I will always use Jim Ellis for service and purchases! More

Not happy with the wait time. And probably won't be back. Before performing warranty covered work you should speak with customers to see if they want to wait. I purposely schedule And probably won't be back. Before performing warranty covered work you should speak with customers to see if they want to wait. I purposely schedule an express oil change according to the website due to my work schedule and unfortunately I had no idea another trailer warranty was being done. Which I feel like this was done already at another Kia Dealership. Train the new service advisor to communicate better next time. Now he was kind and courteous but never explained the trailer hitch warranty was being done until after I asked 2 hours later why is it taking so long. More