Jim Ellis Kia of Kennesaw

. Bad customer service. Did not communicate at all. Would not return my call. After calling for 3 days and I finally just went and got my car. It still had not been touched after three weeks. not return my call. After calling for 3 days and I finally just went and got my car. It still had not been touched after three weeks. More

The service team was such a great help! I had some battery issues with my hybrid, and their team was incredibly helpful! Michael, Andrew, Sam and Dee were all so amazing to work with. I'd h I had some battery issues with my hybrid, and their team was incredibly helpful! Michael, Andrew, Sam and Dee were all so amazing to work with. I'd highly recommend them to anyone! More

This is a wonderful place to purchase a car they know the in and out details in and out details More

Bryson Smith is an absolute sales professional and a joy to do business with. He was very thoughtful and helpful throughout the process and made sure to keep it a seamless expeirence. Thank you, Bryson!! to do business with. He was very thoughtful and helpful throughout the process and made sure to keep it a seamless expeirence. Thank you, Bryson!! More

The computer did not get reset on my kia niro. This is the 2nd time it was missed. This is the 2nd time it was missed. More

This is my favorite KIA dealership in the area, even if I drive the farthest for it to get service. drive the farthest for it to get service. More

Strangely, my car was returned to me with two very small but deep scrapes/scratches on my right front fender. I rarely drive the car, so I am certain it happened while I was getting it serviced. Nobody said but deep scrapes/scratches on my right front fender. I rarely drive the car, so I am certain it happened while I was getting it serviced. Nobody said a word to me, and I noticed it the moment I got home. More

Very helpful in providing the details about everything that we needed to be aware of. Soft spoken and very courteous. that we needed to be aware of. Soft spoken and very courteous. More

This was one of the worst experiences I have ever had with a dealership. My car was suppose to be serviced for about 2 weeks and it was in for 2 months. After I picked up my car I had to bring it pack 4 with a dealership. My car was suppose to be serviced for about 2 weeks and it was in for 2 months. After I picked up my car I had to bring it pack 4 times in 4 days for issues I noticed that they completely ignored. Communication was awful, I have to call 23 times or more a day just to get someone to answer. I left over 20 voicemails over the time my car was being serviced and they were all ignored. They had questions or services that I was asking to have done and when I would come to get my car or have a conversation they had no clue of the existence of the requests. It was a constant game of me asking then and double checking that they did their job. Even beyond the services they did to my car, when I got my car back it was filthy even though they “cleaned it”. There was dust all over the dash because it was sitting for 2 months, smear marks on the glass from where they “wiped it down”, and greasy hand prints all over my interior. This could not have been a worse experience and I just worked to get my vehicle drivable again so I could take it to another dealership. More

This was overall a great experience. Everyone was very nice and informative! Sheldon was awesome to work with! Everyone was very nice and informative! Sheldon was awesome to work with! More