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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,569 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,569 reviews
January 10, 2025
We had been to three other dealerships and I had absolute requirements of what I wanted and price Zack Benabdesselam got up and went and checked all options and found me a car I am so greatful requirements of what I wanted and price Zack Benabdesselam got up and went and checked all options and found me a car I am so greatful More
by CAMMACKWENDE
Verified CustomerEmployees Worked With
Zack Benabdesselam
January 10, 2025
Appointment for leaking oil pan needing a new seal and missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours wit missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours with no call back, I had to call multiple times to talk to the service advisor and service manager. I was told I'd receive calls back from both and never did. Upon my way back to the dealership to find out what was happening in person, received a text that the part would be replaced at full cost. I told the advisor and manager I was not paying as the vehicle has only been serviced at this dealership and the part was removed and never replaced. I waited in the waiting area for another 2 hours until I was informed what was going on. A simple oil pan seal and splash guard installed with 15 screws took from 7:30am when the car was dropped off to 5:00pm when I left the parking lot. Completely unprofessional and unacceptable. The only reason I'm locked into this dealership is because of the lifetime powertrain warranty! More
by CMDAMON93
January 10, 2025
Very disappointed in the service. It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a sta It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a status. No on calls back. I had to go to the dealership just to get to talk to a service advisor about the quote. The Service Director admitted that the dealership has had phone problems for at least 2 year but they can’t do anything to fix it More
by Technical Smurf
January 10, 2025
My oil change was completed within an hour. Like always, Kris took great care of me. Like always, Kris took great care of me. More
by MXHOLT
Employees Worked With
January 10, 2025
Kia did a great job! They were able to get me in and out in a timely manner. They were able to get me in and out in a timely manner. More
by NGORDON213
January 10, 2025
No pressure. ..expedient, efficient, friendly, courteous, and humorous. THANK YOU for all your help and knowledge ..expedient, efficient, friendly, courteous, and humorous. THANK YOU for all your help and knowledge More
by CRSNOW
January 10, 2025
Everyone I dealt with was very knowledgeable and helpful. Best car buying experience I have ever had! Best car buying experience I have ever had! More
by JODYKA
