Jim Ellis Kia of Kennesaw

Jahvon took great care of me. He made sure all of my car's issues were addressed. He made sure all of my car's issues were addressed. More

Mark Kerkoski and Sam Stewart were fantastic at taking care of me. I enjoyed their professionalism. On the other hand, the GM, Mike Johnson, left a lot to be desired. I came in months ago when Matthew's K care of me. I enjoyed their professionalism. On the other hand, the GM, Mike Johnson, left a lot to be desired. I came in months ago when Matthew's Kia could not complete a recall on my Stinger. I was told that I would get my car back the same day. At the end of the day, after not receiving an update, I texted the tech, Javon (sp?), who did not respond to two of my texts. I didn't receive word until the following day. When I picked up my car, there was a dent in the car door. I took pictures in the bay prior to you taking over my car, and there wasn't a dent. I returned to the service area to tell him about the dent but was told he was already gone for the day. I asked to have him call me, but I never received a call. I let a couple of days pass, then called Mike. I explained my frustration with unanswered texts, not getting my car back until the following day when I was told it would be the same day and the dent in my door. He told me that he would have the tech get in touch with me. I told him that I didn't like that idea since Javon already proved challenged in returning messages. Guess who I never heard back from? Javon! And guess who never followed up to ensure his tech contacted me? Mike! This caused me more annoyance. When it was time to change my oil, I took it to Matthew's Kia, where I was told that my hood latch was missing. Jim Ellis was the last to service my car. So, you dented my car AND broke the hood latch and failed to tell me. I called Jim Ellis and was told that Mike was out of the office and that he would call me back. I decided to drive to Jim Ellis and see if he and I could talk since your company damaging my car twice wasn't a big deal to you. I was told he wasn't in when I got there, so I said I needed to speak to someone. This is when Sam got involved. He was fantastic! Sam apologized for the dent and broken latch and repaired the latch. He also changed the oil so I wouldn’t have to drive back to Cartersville. On my way home, Mike called me. I explained to him that I had spoken with him weeks before about the dent in my car and reminded him that he told me a tech would call me back but didn't. His response to me was, "I don't remember talking to you." Really!?!!! Customer service 101: this is not something you want to say to a customer you’ve talked to about issues that you created. I can't help his lack of memory and inability to care for the issue Jim Ellis caused. I have no idea how someone so lackadaisical could be in a position like he is. If this were an employee at one of my companies, their employment would be very brief. This is very poor leadership and customer service. A couple of days later, the oil light came on. Since you were the last to touch the oil, I brought it back, and Sam had Mark take care of me. Once again, I was super impressed. Mark found the issue, which cost me almost $2000, but I was extremely happy with his care. If it hadn’t been for Sam and Mark, I would have darkened your door again, and my online reviews would not put you in a good light. I suggest customer service classes for Mike, maybe taught by Sam and Mark. You have two great employees in these two gentlemen. My reviews below are for Mark and Sam, not Mike and Javon. Thank you, Heather Kelly More

The worst service I have EVER HAD ANYWHERE. I prefer a call from someone to explain my experience as a 1st. Time customer. I had over 20 years as a Service Advisor/Manager. And know how to trea I prefer a call from someone to explain my experience as a 1st. Time customer. I had over 20 years as a Service Advisor/Manager. And know how to treat a customer the right way and this advisor broke all of the rules. I can be reached at 925-323-5449 Robert Young l am retired so and time is good. More

We had a great experience buying a car here, and Chris was great to work with! was great to work with! More

I would say my experience on this occasion was phenomenal! With the 2021 Telluride I traded in for the 2025, service could be like pulling a tooth and sucked at this particular location. However, phenomenal! With the 2021 Telluride I traded in for the 2025, service could be like pulling a tooth and sucked at this particular location. However, I saw a never before seen side at Jim Ellis KIA Kennesaw with acquiring this new vehicle. It was so great that although I was not there to actually change my Telluride for a new one on that day, the unimaginable happened! Firstly, they got me sold on the idea of a new vehicle although I was just inquiring about one for the near future. Then, because I did not go prepared to get a new vehicle on that particular day, I had a few hiccups with the process of getting a new vehicle at that moment. I was not disappointed because I wasn’t expecting to take home a new vehicle that day. Besides, my wife and baby girls still had half their belongings from home in the 2021 Telluride. With my Bryson Leonardo team (Bryson the finance manager and Leo the sales associate) nothing seemed to be the least bother to them. We crossed every “t” and dotted every “I” together. It only takes for me 15 minutes to get really bored of a process. So, just imagine at the end of a pretty lengthy process when we concluded the contract successfully, and I discovered that I had to now transfer my wife and kids’ belongings to the new Telluride! This is where my stocks of confidence skyrocketed with Jim Ellis KIA Kennesaw! Leo single handedly, willingly and patiently transferred from that anchor to that pin , from the 2021 to the 2025 Telluride. I never lost a single item in the entire process! Leo is truly a hero of Jim Ellis KIA Kennesaw! Thanks a million, guys! More

Concern of gas smell coming from vehicle not addressed. Issue was noted from service advisor when vehicle was dropped off, but denied on paperwork. Will return vehicle for further diagnostics. Issue was noted from service advisor when vehicle was dropped off, but denied on paperwork. Will return vehicle for further diagnostics. More

They made the process very easy for me. I am a busy business owner and don't have time for the car dealership xx. They got me in and out in under 45 minutes from the time I showed up. I am a busy business owner and don't have time for the car dealership xx. They got me in and out in under 45 minutes from the time I showed up. More

My service advisor and technician were great, but my repairs couldn’t be completed because Kia “Techline” did not agree with the dealer technician. repairs couldn’t be completed because Kia “Techline” did not agree with the dealer technician. More

I had major engine work done at Jim Ellis Kia on my 2014 Sorrento. Luckily the engine work was under an extension of the mfg warranty. The service advisor, Madison, was fantastic. Madison scheduled an eva Sorrento. Luckily the engine work was under an extension of the mfg warranty. The service advisor, Madison, was fantastic. Madison scheduled an evaluation with a technician that verified the issue. The engine replacement was scheduled and Madison kept me informed every step of the way. The technician completed the work and the vehicle is functioning as designed. I found Jim Ellis to shoot straight with me unlike another local dealership that will remain unnamed. I’m pretty mechanical and do a lot of work myself, but when professional service is needed I recommend Jim Ellis. More

They were great! We weren’t looking at buying a car that day but we really felt supported and not pushed to make a purchase which made the whole process smooth. We weren’t looking at buying a car that day but we really felt supported and not pushed to make a purchase which made the whole process smooth. More