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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,569 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,569 reviews

December 12, 2024

They were very courteous and prompt They had my vehicle finished so much quicker than I expected. More

by Freck15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Freck15! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

December 11, 2024

Phil was super friendly as always and very nice to work with! It’s always easy to get in and wait on the service to be done! More

by CYNDIMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Cyndimc! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

December 11, 2024

Great service timely work and was in constant communication with me until my vehicle was finished. More

by tmontgom59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Jim Ellis Kia of Kennesaw responded

Tmontgom59, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

December 11, 2024

Very accommodating and friendly. Treated us very well. Facilities were clean and comfortable. We had a good experience there. More

by Libbwwingo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pond
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Dec 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Libbwwingo, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 11, 2024

Kris took care of me right when I stepped in the door. The service was fast and friendly. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Mxholt! Thanks again for the positive feedback, and we hope that you have a great day!

December 10, 2024

Mark is awesome! very kind and helpful. 5 stars for him. Would recommend to friends and family. More

by mallorycrabb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Mallorycrabb! Thanks again for the positive feedback, and we hope that you have a great day!

December 09, 2024

Oil was overfilled and no fluids added to windshield wash and antifreeze. Returned next day but told oil was not overfilled. Fluids were topped off at 2nd . Went home and drained half a quart of oil to get More

by tfvonck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
spoke with on duty service manager on return visit
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Dec 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Tfvonck, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

December 08, 2024

Very friendly people in the service department and Phil was very easy and great to work with! He always does a great job! More

by CYNDIMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for the positive feedback, and we hope that you have a great day!

December 08, 2024

Confortabk waiting space. Minimal wait time. Satisfied with work done. Friendly and courteous. Zippidy doo dah More

by LAUGHINGFROG17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Jim Ellis Kia of Kennesaw responded

Laughingfrog17, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!

December 08, 2024

Outstanding service and I wasn’t given recommendations I didn’t need. I felt they were honest! More

by Stacey.mickens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caylin
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Dec 12, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Stacey.mickens! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

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