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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,615 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,615 reviews

December 29, 2024

I got a cust service rep by accident when I left feedback on the auto system. Glad I did bc not only did they take walking but the service i rcvd was efficient and complete. I the time it took to make the c More

by R.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for the positive feedback, and we hope that you have a great day!

December 29, 2024

Jack Stricklin was our sales representative. He was not pushy, was polite, and helpful in helping us find just the right vehicle. I would recommend Jack to all who are looking for the right Kia More

by dldahlstrom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Dldahlstrom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

December 28, 2024

I bought a 2011 Nissan Joe that broke down on the way home and I had to pay 2000 to get it fixed on top of 300 in yellow trucks. It had 2 broke axels and the air conditioner compressor was froze up. I ha More

by eeyoreangel2018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lavoghn Curry
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Jan 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Eeyoreangel2018, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

December 28, 2024

Great experience. They were quick and courteous and completed the work ahead of the estimated time. More

by ashtongcarpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Ashtongcarpenter! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

December 28, 2024

Eddie is the best - he made me feel comfortable and treated me better than I've experienced at other dealerships. Cannot praise him enough More

by kdyeomans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

December 26, 2024

Everyone has been polite, patient, and professional. So far my car issue is being addressed. More

by B9636267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

December 26, 2024

My service advisor Phil Joyce did an excellent job getting me in and out in reasonable time. Everything was explained about the service and the questions I had were addressed. More

by NBKBIKES23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Nbkbikes23, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 25, 2024

Always made aware as to the progress of the vehicle. Great customer service. Love Kia More

by JJKVKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Jjkvking! Please let us know if there is ever anything else we can do for you! Safe travels!

December 25, 2024

For starters I was there over 8 hours trying to purchase a car. I finally received my car and it was half cleaned so i had to come back the next day just for them to do my tint but leave a big mess on the c More

by JBIGSBY9
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Zack B
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Dec 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Jbigsby9, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

December 24, 2024

It’s clear this dealership appreciates their customers and values good customer services very good More

by DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Dec 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Dealerrater! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for your business! Take care!

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