Jim Ellis Kia of Kennesaw

Maybe should have been warrantied I went in for an oil leak and a washer fluid leak. I also wanted an oil change and re-program my doors for a warranty recall. Per Leanne's recommendat I went in for an oil leak and a washer fluid leak. I also wanted an oil change and re-program my doors for a warranty recall. Per Leanne's recommendation, I went with the 15K service in order to avoid a $150 diagnostic fee (although this vehicle is under warranty). They fixed the oil leak, did the oil change / 15K service, however, they did not fix the leaking washer fluid reservoir. They said it was damaged, however, provided no proof that it was damaged (a picture of the damage would have been nice). I basically had to just take their word for it. I don't know how it was damaged, as its rather protected where its located. It really just seemed that they wanted to get customer pay $400 to swap out a plastic reservoir rather than cover it under warranty. I found the same reservoir online for $17 and I guess I'll just replace it myself. More

Great Service Leanne Knight in the service department was extremely helpful and made sure that my car was service in a timely manner. Leanne was courteous and did Leanne Knight in the service department was extremely helpful and made sure that my car was service in a timely manner. Leanne was courteous and did everything possible to make my service experience positive. More

Fast, Professional, Friendly, goes the extra mile (or two) The person who helped us was kind, professional and attentive. She even offered to wash our car. We went for a free oil change. While washing our c The person who helped us was kind, professional and attentive. She even offered to wash our car. We went for a free oil change. While washing our car they also vacuumed it! She was personable and right away we felt comfortable with her. More

Great! I spoke with Lavar both times I came into the service center and he was absolutely amazing. Quick service. Great personality! Just made my frustration I spoke with Lavar both times I came into the service center and he was absolutely amazing. Quick service. Great personality! Just made my frustrations a breeze. There was so much going on with my car, but Lavar helped me handle it all and was extremely patient with me! Thank you again and again! More

Jason was great! He not only kept his promise to give me a carwash along with my oil change, I saw that he kept his customers updated as to the status of their servic He not only kept his promise to give me a carwash along with my oil change, I saw that he kept his customers updated as to the status of their service. Very nice and knowledgeable. More

Service Department Lavar is super fantastic. He has been my advisor since I bought my Optima. I wouldn't trust anyone else. Would recommend this dealer to all my friends Lavar is super fantastic. He has been my advisor since I bought my Optima. I wouldn't trust anyone else. Would recommend this dealer to all my friends. More

Service Mr. Brooks was friendly and professional. The work was performed completely and in a timely manner. There seemed to be a different feeling at the cen Mr. Brooks was friendly and professional. The work was performed completely and in a timely manner. There seemed to be a different feeling at the center this time. Couldn't put my finger on it but people seemed to have low morale. Mr. Brooks was his same friendly self, but others just didn't seem as friendly or happy. Maybe it was just a bad day? More

Great service. As always received great service , had me in and out in in time they had told.me. Customer service was wonderful, always nice and friendly. As always received great service , had me in and out in in time they had told.me. Customer service was wonderful, always nice and friendly. More

Exceptional service! I was treated with respect and led through every step of the process by Diana. It was the best service experience I've ever had. I was treated with respect and led through every step of the process by Diana. It was the best service experience I've ever had. More

Toni the best Worked with Toni and he was amazing. I made sure to communicate with me during the entire process. Toni thank you for making the excellent experience! Worked with Toni and he was amazing. I made sure to communicate with me during the entire process. Toni thank you for making the excellent experience!!! Thank you More