Jim Ellis Kia of Kennesaw

Get your car serviced here! The customer service I received from Leanne Knight was astounding. I came in frustrated because I didn’t know what services my warranty covered, but L The customer service I received from Leanne Knight was astounding. I came in frustrated because I didn’t know what services my warranty covered, but Leanne took her time and got it done. She made me feel like my concerns mattered and made this experience and overall success. Thanks a lot! More

Service Very Good. Scheduled online, opted to wait on the service. Service completed very timely. Customer service helpful and offered a coupon for service options.. Scheduled online, opted to wait on the service. Service completed very timely. Customer service helpful and offered a coupon for service options.....saved me money. Thanks to their service advisors. More

Reception Very good reception and assistance of my issue right away. I was provided transport to go home and wait for my service to be completed. Very good reception and assistance of my issue right away. I was provided transport to go home and wait for my service to be completed. More

Amazing Diana was awesome. And met all of my needs. I lost my key to my wheel locks and she made sure I was able to get another set Diana was awesome. And met all of my needs. I lost my key to my wheel locks and she made sure I was able to get another set More

Very nice They are always friendly. Always let me know what going on with my car. The price is great. The service department is always clean. They are amazing. They are always friendly. Always let me know what going on with my car. The price is great. The service department is always clean. They are amazing. More

Great customer service. My car was completed in a timely manner and all repairs were reviewed with me. I would recommend the service department to all my friends. My car was completed in a timely manner and all repairs were reviewed with me. I would recommend the service department to all my friends. More

Excellent service department. Service department is attentive and understanding of owners needs and works to resolve issues. I've been taking my car back to this dealership since I Service department is attentive and understanding of owners needs and works to resolve issues. I've been taking my car back to this dealership since I bought it there almost eight years ago. Of course until recently it was Cobb County Kia but things have continued to improve even more since Jim Ellis took over. More

First oil change for my 2019 Sorrento I scheduled my oil change online, it was so easy. Left it in their capable hands came back and my car was washed and vacuumed, ready to go. Very pleas I scheduled my oil change online, it was so easy. Left it in their capable hands came back and my car was washed and vacuumed, ready to go. Very pleasant experience. More

unbelievable care & concern Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil t Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil to leak out. Upon hearing this and the additional cost and down time, I got visibly upset. I must include this fact. I had just returned home 2 weeks prior to this time, after having my transmission replaced(under warranty) while driving in N.Y. and lost 12 days of hotel costs and food while waiting for my transmission to be replaced. What started out to be a 7 day trip turned into an additional 2, unplanned weeks away from home. SO, finally settling back home and trying to get back into a regular routine and then getting this news was completely upsetting. After hearing my story and seeing how upset I was, Jim Ellis Kia couldn't have been more helpful. The General Manager, Terrence Liddell, was advised of my situation by the Service Advisor, Jason Dale. Mr. Liddell offered to cover the entire expense of the oil pan replacement as well as giving me a brand new 2019 Sorento loaner. I was visibly in tears. I truly couldn't believe how generous and kind these managers were and are. I HIGHLY recommend Jim Ellis Kia . More

Taking care of business I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. More