Jim Ellis Kia of Kennesaw

Very nice They are always friendly. Always let me know what going on with my car. The price is great. The service department is always clean. They are amazing. They are always friendly. Always let me know what going on with my car. The price is great. The service department is always clean. They are amazing. More

Great customer service. My car was completed in a timely manner and all repairs were reviewed with me. I would recommend the service department to all my friends. My car was completed in a timely manner and all repairs were reviewed with me. I would recommend the service department to all my friends. More

unbelievable care & concern Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil t Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil to leak out. Upon hearing this and the additional cost and down time, I got visibly upset. I must include this fact. I had just returned home 2 weeks prior to this time, after having my transmission replaced(under warranty) while driving in N.Y. and lost 12 days of hotel costs and food while waiting for my transmission to be replaced. What started out to be a 7 day trip turned into an additional 2, unplanned weeks away from home. SO, finally settling back home and trying to get back into a regular routine and then getting this news was completely upsetting. After hearing my story and seeing how upset I was, Jim Ellis Kia couldn't have been more helpful. The General Manager, Terrence Liddell, was advised of my situation by the Service Advisor, Jason Dale. Mr. Liddell offered to cover the entire expense of the oil pan replacement as well as giving me a brand new 2019 Sorento loaner. I was visibly in tears. I truly couldn't believe how generous and kind these managers were and are. I HIGHLY recommend Jim Ellis Kia . More

easy to deal with the salesman was very polite and helpful. he helped me very much and ansered all my questions as i ask him as i needed to be answered. the salesman was very polite and helpful. he helped me very much and ansered all my questions as i ask him as i needed to be answered. More

A fixed car! The mechanic knew what the problem was and fixed it! I chose to wait for my car while being serviced and was checked on many times. Water and snacks w The mechanic knew what the problem was and fixed it! I chose to wait for my car while being serviced and was checked on many times. Water and snacks were available. Wi Fi also available More

Taking care of business I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. More

Easy process I went in for a used car and came out with a brand new one. The process was easy and the guys were great!! Thanks!!! I went in for a used car and came out with a brand new one. The process was easy and the guys were great!! Thanks!!! More

Excellent Service from the entire team I needed a new car as my transmission failed on my prior truck. We had previously purchased a car from Alex at this dealership so I wanted to give the I needed a new car as my transmission failed on my prior truck. We had previously purchased a car from Alex at this dealership so I wanted to give them a chance to earn my business again. Jimmy helped me with a test drive and sold me on the 2018 Kia Optima. He and Alex ultimately made me comfortable enough to move forward with the purchase. Both Kevin and Mike were a tremendous help as well. They helped tow my truck from my mechanic to the Kia dealership for a trade in and worked with my finances to get me a monthly rate that worked. I'm very satisfied with the experience and the car. The showroom is clean, quiet and welcoming. I now have two Kias and anticipate more in the future. Job well done! More

The service was excellent I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. More

Quick Serive Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you More