Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,559 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
Contact Dealership
View Awards

1221 Auto Park Drive

Kennesaw, GA

30144

Directions

By Type

Showing 6,559 reviews

October 04, 2024

Jazmine Lawrence was the rep who helped us and she was amazing. The whole facility is great. Great selection and fair prices. More

by SOHAJSINGH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Perdersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jazmine Lawrence
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Sohajsingh, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 04, 2024

Sales personnel Eddie and Zack were professional, knowlegeable, and very helpful in buying process. Bryson in finance also was very good support going through the buying process. Vehicle has been g More

by GINA0516
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Gina0516, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

October 04, 2024

The dealership is nice it’s clean I have no complaints in that area. That pretty much domes it up. More

by KUYSHONDRABROWN87
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norris Burns
Report | Print
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Kuyshondrabrown87, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

October 03, 2024

Very friendly and informative about the vehicle you are purchasing Loved my salesman he was helpful and listened to me More

by SUSANB356
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Susanb356! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.

October 03, 2024

Everyone is on their phone. Don’t care to help and never coming back to this dealership. More

by Ellieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Front desk;
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Ellieg, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

October 03, 2024

Everything went smoothly, I was in and out quickly and Kris was great, as always. More

by CELLYGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Cellygee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

October 03, 2024

The people were great, though it took three weeks to get my car back for only four hours of labor, and getting an actual person on the phone is next to impossible, all you get is an automated voice. More

by STRAKACHRISTOPHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Strakachristopher1! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for your business! Take care!

October 03, 2024

This was the worst experience from start to finish that I have ever had with a dealership. There was no proactive communication and the customer service manager was completely unprofessional when I finally More

by kready
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Magruder - zero stars.
Report | Print
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Kready, at our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

October 03, 2024

Ivan was most helpful the second time around! We lost our first car to the flood in Florida. Ivan explained everything to us that we needed to know. He is very knowledgeable and helpful, not to More

by Harry.hagens
Recommend Dealer
Yes
Employees Worked With
Ivan Chernov
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

October 03, 2024

Eddie was wonderful to work with! No pressure and followed they! The service department was great as well! More

by DIANEWEINBERG0708
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Dianeweinberg0708! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

1
...
60
61
62
...
656