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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,562 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,562 reviews

September 29, 2024

Fast and clean. Service members friendly and informative. Will definitely come back and have my vechile worked on again. More

by pinkcassie2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn
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Oct 02, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Pinkcassie2007! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

September 29, 2024

Great service reliable team including loaner vehicle. Only issue was how long it took. That is the only issue More

by RETIREDUSAF25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Retiredusaf25, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 29, 2024

Poor communication and unexplained delays as well as an overall unprofessional experience left me very disappointed with the service I received. More

by Dtassoni86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory Crab was not forthcoming with details on my repair even after repeated requests.
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Oct 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Dtassoni86, thank you for leaving feedback about your experience with our team at Jim Ellis Kia of Kennesaw. We take every review seriously and work tirelessly to provide great service and value to our customers. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

September 29, 2024

Just disappointed in Kia and the non returned phone calls I ended up trashing the car which should have been fixed under the warranty and recalls. Heading to Honda The manager wouldn't return a call More

by stacygewin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Jim Ellis Kia of Kennesaw responded

Stacygewin, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

September 29, 2024

The folks at Jim Ellis Kia are always easy to work with and do a great job! More

by SE_SCANLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

September 29, 2024

The service and attention provided were of the best quality. They resolved my doubts and my problem satisfactorily More

by David Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Recepción
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Oct 05, 2024 -

Jim Ellis Kia of Kennesaw responded

David Cruz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 29, 2024

Wish you were open on Sundays - no pressure sales we liked. Would like to see more inventory More

by gajeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Stricklin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Gajeff! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Please let us know if there is ever anything else we can do for you! Safe travels!

September 29, 2024

Good selection of certified pre-owned cars and I didn't feel pressured to buy anything more than I was looking for. More

by heather2319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 27, 2024

Lack communication and apologies! ! Had my vehicle over 3 1/2 months and never could provide a loaner!! Not friendly until I spoke to the service manager! More

by REBECCA.A.FREEMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris Burns
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Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Rebecca.a.freeman1, at our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

September 27, 2024

We were very impressed with Ron Lee. Very patient with us as we went through three cars. Th dealer ship was very clean and very functional. I will be sending friends your way. More

by Onstottb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Lee
Report | Print
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Onstottb, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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