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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,604 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,604 reviews

October 03, 2024

The people were great, though it took three weeks to get my car back for only four hours of labor, and getting an actual person on the phone is next to impossible, all you get is an automated voice. More

by STRAKACHRISTOPHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Strakachristopher1! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for your business! Take care!

October 03, 2024

This was the worst experience from start to finish that I have ever had with a dealership. There was no proactive communication and the customer service manager was completely unprofessional when I finally More

by kready
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Magruder - zero stars.
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Kready, at our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

October 03, 2024

Eddie was wonderful to work with! No pressure and followed they! The service department was great as well! More

by DIANEWEINBERG0708
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Dianeweinberg0708! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

October 03, 2024

Everything went smoothly, I was in and out quickly and Kris was great, as always. More

by CELLYGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Cellygee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

October 03, 2024

My vehicle required an oil change and tire rotation, and all services were performed within 1.5 hours. The dealership was clean and I was pleased with the customer service. More

by Pjce15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Pjce15, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 03, 2024

The dealership staff was very friendly and courteous and professional. They completed the recall on my car in a timely manner. More

by TLHARRIRX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Tlharrirx7! Thanks again for your business! Take care!

October 03, 2024

Everyone is on their phone. Don’t care to help and never coming back to this dealership. More

by Ellieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Front desk;
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Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Ellieg, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

October 01, 2024

This dealership was super friendly and accommodating, especially Philip. Planning to go back again soon! More

by Doydejoya51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Doydejoya51, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 01, 2024

We had a six star experience at Jim Ellis KIA. They had taken care of our daughter and her family on three previous occasions - so our expectations were high. They did not disappoint. A specia More

by JMA1955
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor O'Shea - Sales, Chris Vallejo
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Jma1955, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

October 01, 2024

The staff was very friendly. Service was quick! I appreciate how they got me in and out in a timely manner. More

by TODDMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Lambert
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Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Toddmin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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