Jim Ellis Kia of Kennesaw

Everything was fantastic. I love my car and my dealer. Christian is a superstar! You should supply him with a cape. I love my car and my dealer. Christian is a superstar! You should supply him with a cape. More

I should never have booked my appointment for a Friday afternoon because I got very sloppy results. I purchased four new tires from this dealership and woke up the next morning to my passenger side front afternoon because I got very sloppy results. I purchased four new tires from this dealership and woke up the next morning to my passenger side front tire flat. Two months later, I started losing pressure in my driver side left rear tire. I have had my car for 10 years and never had any problem with any tires until I purchased for a new tires from this dealership. More

I bought a car from Jim Ellis Kia of Kennesaw! !! What I thought was going to be a stressful day turned into an amazing experience for my boyfriend and I. We had two AMAZING salesmen accompany us, !! What I thought was going to be a stressful day turned into an amazing experience for my boyfriend and I. We had two AMAZING salesmen accompany us, Vernon Yates and Kevin Moore. They were so kind to us and very helpful. Mr. Yates and Mr. Moore treated us with respect and were attentive to ALL of our needs. All staff were more than hospitable!! We were greeted at the door by the front desk lady, she offered us refreshments. I didn't touch a door all day long, all the staff members opened them for us. They always polite, smiling and were dressed very sharp. Everyone spoke kindly, made sure we didn’t need anything and that we were comfortable. The financial department staff was also amazing. They don’t play around about their customers!! They do everything for you and make sure you have the best financial choice before they even propose it to you. Everything already added on, gap and warranty before you get the final monthly payment. The man I worked with didn’t stop until he had me in the payment price that I could afford! I think all dealerships need to send their new hire employees to Jim Ellis Kia of Kennesaw to be trained by their staff. Mr. Yates and Mr. Moore were the best though, they went above and beyond to meet my needs in my purchase. They never once tried to sway us to purchase a more expensive car or patronize us. Salespeople often dismiss my boyfriend and I, because we are young and don’t take our business seriously. Not Mr.Yates and Mr. Moore, they saw us as two people who need a car and got us exactly what we wanted. Mr. Yates and Mr. Moore were very knowledgeable and made sure that I had all the info we needed to make our purchase. They were also very honest in their sale process and were very open about how everything works. It took them a couple hours and I was driving home in my new car. I am so grateful for the experience and I’m in love with my new Kia!! So go and see Mr. Yates and Mr. Moore for all your car needs cause their the best in Georgia!!! I will come back to Jim Ellis Kia for ALL of my car needs. I would recommend them to everyone looking to buy, sell, trade, or service!!! 10/10 service. More

Needed expedited service for check engine light code. They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve They were able to get my vehicle diagnosed in 1 day and apply the software update and do recommended cleaning of intake valve More

Long wait time every time and poor customer service the last couple times I’ve been last couple times I’ve been More

Best dealership. Has great customer service. Highly recommend it for my friends and family for car services and car purchase Has great customer service. Highly recommend it for my friends and family for car services and car purchase More

They fixed both issues in less than an hour when they didn’t know if they’d get to it that day. And everything was done under warranty. didn’t know if they’d get to it that day. And everything was done under warranty. More

Two appointments, six hours, and original concern of broken armrest bushings was never addressed. I will not be going back. broken armrest bushings was never addressed. I will not be going back. More

Excellent customer service, friendly and accommodating! I will absolutely recommend to friends and family!! Thank you 😊 I will absolutely recommend to friends and family!! Thank you 😊 More

Kevin has been great and still great with issues I’m having with the service department…the service department (inside) is terrible. having with the service department…the service department (inside) is terrible. More