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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,650 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,650 reviews

September 06, 2024

They tried to charge me for something I didn't ask for all I needed was a oil change and they charged me for other stuff and try to charge me for something else I'm a mechanic I just didn't have the tools More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Andre, we regret that we could not reach an agreement on the vehicle you were interested in. We base our relations with our clients on professional, no-pressure service, full disclosure, and transparency. As such, all information is prominently disclosed on the proposal each client receives prior to making a buying decision. Your comments play a key role in the success of our business so we hope to speak with you soon.

September 05, 2024

Didn’t use correct viscosity and over filled engine crankcase. Upon return to correct the issue, the SA ( that I didn’t deal with in the beginning) argues all my points when in fact I was correct. SM More

by wlawson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Lambert
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Wlawson0, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

September 05, 2024

Robert was friendly and helpful! Robert has helped me with some of my service appointments in the past and he is always pleasant and knowledgeable. Thank you!! More

by raysara15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 05, 2024

Christian was helpful, patient, and good-natured! We had a great experience with him and our daughter is very happy with her car. More

by brigittepeck
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Brigittepeck! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 04, 2024

They take really good care of me and listen to all my concerns and needs. I feel comfortable discussing payments plans for different services and the wait time was never too long. Thank you Jahvon and Ma More

by TORRIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jahvon Sims, Mallory
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Torrih, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 04, 2024

The whole process went very smoothly and efficiently from the test drive to the finance department. More

by MARIEKATE75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Morrow
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Sep 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Mariekate75! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. We work hard to stand out among the rest, Mariekate75! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

September 04, 2024

Excellent sales experience with Lavogh. He is very knowledgeable. Found out my needs and explained how those could be met with my selection of Seltos. He was very patient and answered all m More

by ORUHLING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavoghn Curry
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Sep 08, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Oruhling! Thanks again for the positive feedback, and we hope that you have a great day!

September 03, 2024

I had a great experience at Jim Ellis Kia. Zach and Mike were great and made me feel comfortable. Will definitely purchase another vehicle with them. More

by Bridge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 03, 2024

Our sales person Sheldon listened to our needs and helped us get the car we were looking for for our daughter. He kept an eye out for us, and kept us informed about what his manager said about what type of d More

by Lori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sheldon Carter
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Sep 13, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 03, 2024

Service was fast for my scheduled appointment and my service advisor Robert was very knowledgeable. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
Report | Print
Sep 10, 2024 -

Jim Ellis Kia of Kennesaw responded

Kevin, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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