Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,454 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,454 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Sort by
May 04, 2024
Happy with the work that was done and kindness shown to me throughout the process me throughout the process More
by Racheldavina
Verified CustomerEmployees Worked With
Helpful May 04, 2024
Starting with the General mgr then. Diane they always treat me professional , like family! Awesome Diane they always treat me professional , like family! Awesome More
by Pevaughn23
May 04, 2024
Service was done in respect of my time. Diane always takes good care of me. Diane always takes good care of me. More
by DONNATLUCAS
Employees Worked With
May 04, 2024
Quality customer care and service from the service team. Mark and Kris, you two were exceptional! Thanks again. Mark and Kris, you two were exceptional! Thanks again. More
by LB
May 02, 2024
Terrible communication. Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t Made and received confirmation of service for April 12, only to be told they couldn’t service the vehicle for another 5 business days. The car wasn’t repaired until the he 29th. The phone vmx system didn’t deliver any of the dozens of messages I left. The service department wouldn’t give me the extension number for my assigned representative forcing me to use the cumbersome auto attendant and spell by name directory. I transported my vehicle via tow truck 20 miles because they made the early appointment then took longer to complete than the closer dealerships that were honest about the time. More
by STCUSHING
May 01, 2024
Excelent service, friendly and very professional everything was done on a timely manner and to my complete satisfaction. Will recommend to anyone that ask everything was done on a timely manner and to my complete satisfaction. Will recommend to anyone that ask More
by alfredoospina
May 01, 2024
I’ve had my Kia for 9 years now I bought it from Kia off Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the best decisions of my life! Everyone was so nice and super helpful with my busy 1 year old son I felt so welcomed and like everyone already knew me idc how far I have to drive Jim Ellis Kia of Kennesaw has gained a new customer thank you all for your help patience and great customer service I haven’t felt that in along time in a dealership! More
by Shona P.
April 30, 2024
I took my car to Kia for an oil change and 19 days later my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back I had to take it back the next day after they looked at it and then they tells me I have to pay $437 and I know for a fact they messed my car UP …….. More
by austell2675
