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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,198 Reviews
Call Service Center (404) 445-2636

4,198 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 13, 2025

Service advisor was great. The technician however was not. The technician did not set tire pressures nor did they top off any fluids. Also the technician did not clean the oil More

by TARAMADELMUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailin Quinn
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Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Taramadelmund! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for the positive and honest feedback, and we hope that you have a great day!

March 13, 2025

It was good and they were able to take care of addressing all the recalls promptly More

by MOHAN_KRISH12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

March 12, 2025

I've taken my car here for servicing a couple times and the folks at Jim Ellis Kia of Kennesaw are great. They're courteous and thoroughly explain the work being done and the associated costs. More

by HANSON.TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Hanson.turner, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

March 12, 2025

I always get great service here. Appointments are on time and they complete service in a shorter time than estimated. The waiting area is nice and the coffee is very good. Our next K More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Ken! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

March 11, 2025

Everyone was great, very thorough service. Tell me exactly what I needed to do and help me to decide More

by MVPEARSON415
Recommend Dealer
Yes
Employees Worked With
Cjris
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Mar 14, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

Mar 16, 2025 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!

March 09, 2025

Great in person customer service and Great timely Maintenance service.. Thank you for your service. More

by JANISE_JONES4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Janise_jones4! Please let us know if there is ever anything else we can do for you! Safe travels!

March 04, 2025

I had a very good experience. I was in and out quickly and was able to work while I was waiting! More

by elysiabonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

March 04, 2025

Took a while to get back to me while my car was there, but overall friendly experience. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2025 -

Jim Ellis Kia of Kennesaw responded

Al, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please contact us at (404) 445-2636 when you have an opportunity, and we will be more than happy to try and turn your experience around.

March 04, 2025

I had my entire headlight unit replaced within an hour. The work was incredibly fast and well done. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

March 03, 2025

We were traveling back to Ohio and had a flat tire. Went to this dealership and WOW it was a great experience. Can't say enough about Mark and Kris. So refreshing to have such awesome customer servic More

by Ohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Ohio! Thanks again for the positive feedback, and we hope that you have a great day!

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