Jim Ellis Kia of Kennesaw - Service Center

Great customer service but horrible horrible job washing vehicle ….. ridiculous… car looks like they added dirt and missed several spots vehicle ….. ridiculous… car looks like they added dirt and missed several spots More

Informative, fast, knowledgeable, and friendly service. I will definitely be returning here despite it not being my local Kia. I will definitely be returning here despite it not being my local Kia. More

Every year their has been a recall on my 2014 KIA SOUL. Check engine light comes on when it hits a bump in the road. I thought KIA would at least do a diagnostic test on it free of charge but wouldn't with Check engine light comes on when it hits a bump in the road. I thought KIA would at least do a diagnostic test on it free of charge but wouldn't without paying $200. The young lady that checked my car in was very nice and professional. We will never own another KIA. The only thing a KIA is good for it does have good gas mileage. Now my car still won't pass emmission and I am having to put it in the shop because KIA isn't correctly fixing the problem. Thank you More

Staff was very friendly and informative. They got my Kia in and out in a timely manner. I appreciate them helping me get a ride to pick up my car😌 They got my Kia in and out in a timely manner. I appreciate them helping me get a ride to pick up my car😌 More

Eddie made our car buying experience easy and enjoyable! He took time to explain things and we appreciate him immensely! He took time to explain things and we appreciate him immensely! More

Don’t expect the best coming from the service manager, very unprofessional customer service, I hope Jim Ellis group gets better people. very unprofessional customer service, I hope Jim Ellis group gets better people. More

Great service, excellent explanation of findings on inspection. The video sent by the mechanic was very helpful for understanding and decision-making. They also kept to their eztimate. inspection. The video sent by the mechanic was very helpful for understanding and decision-making. They also kept to their eztimate. More

Super responsive. Here from out of town and a dashboard alert came on during the drive back from the hospital. Made an appointment for the next morning and was in, Here from out of town and a dashboard alert came on during the drive back from the hospital. Made an appointment for the next morning and was in, diagnosed and fixed within the hour!! We were shocked at the customer service and their eagerness to get us on the way back to see our son in the hospital!! Thank you to the team effort. We are so appreciative. More

Purchased a car that had a nail on the inside of the tire. Making note that you could not see it from visualizingthe vehicle. Was told it was not something they would take car of since it wasn't noted w tire. Making note that you could not see it from visualizingthe vehicle. Was told it was not something they would take car of since it wasn't noted when I purchased the car. Making note that there as a discrepancy in the tire pressure compared to the other three. More

Very customer oriented. Great customer service. I was greeted by staff who were sincerely friendly and displayed an honest interest in me having a good experience. Great customer service. I was greeted by staff who were sincerely friendly and displayed an honest interest in me having a good experience. More