Jim Ellis Kia of Kennesaw - Service Center

The young man that assisted me was amazing. He definitely gave top tier customer service. I'll be back because of him. He definitely gave top tier customer service. I'll be back because of him. More

My car was ready in a relatively short time span. Chris the customer service person was helpful.It seems better to have appointment during the week instead of the weekend Chris the customer service person was helpful.It seems better to have appointment during the week instead of the weekend More

Took my car in for a service recall and for a couple of issues. I was told everything was fixed. The two issues still persist so they don’t appear to have done anything to fix it. Makes me doubt whether th issues. I was told everything was fixed. The two issues still persist so they don’t appear to have done anything to fix it. Makes me doubt whether they addressed the recall or not. More

The agent I worked with was courteous and helpful. The use of Lyft to get home and return to the dealership was very convenient. The videos I received from the technician were a surprise, but also app The use of Lyft to get home and return to the dealership was very convenient. The videos I received from the technician were a surprise, but also appreciated. More

I took my car in over the weekend to have a bunch of work done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. More

The dealership service was very efficient and very professional. I’ve only had good experience here at this dealership. professional. I’ve only had good experience here at this dealership. More

I have been twice and have had a good experience both times. Always good customer service. times. Always good customer service. More

The team was terrific, in particular Cailyn Quinn and Jack Stricklin. I was able to have my vehicle quickly looked at, they identified the problem and explained to me the solution. Always a wonderful exp Jack Stricklin. I was able to have my vehicle quickly looked at, they identified the problem and explained to me the solution. Always a wonderful experience here. More

Excellent service. Everyone I encountered was professional and courteous, and a nice waiting room with free snacks and water were provided. Malory was especially helpfu Everyone I encountered was professional and courteous, and a nice waiting room with free snacks and water were provided. Malory was especially helpful and kind. More

Phil is an absolute gem! ! I am always last minute with my oil changes and need to get in quickly. The closest KIA to me is unwilling to accept walk ins and booked out weeks i ! I am always last minute with my oil changes and need to get in quickly. The closest KIA to me is unwilling to accept walk ins and booked out weeks if not months but Jim Ellis Kia gets me in and out with no appt in under two hours. This last time Phil got me out in under an hour. Customer service is unmatched and I will not go anywhere else! More