Jim Ellis Kia of Kennesaw - Service Center

Service pricicing not clear and quite expensive. At the end was not given a report with the status of the car. Very fast service At the end was not given a report with the status of the car. Very fast service More

The service was quite good”. However, our service guy was suppose to order trim for the car and call us to schedule a time to come in to replace it. We never received any follow However, our service guy was suppose to order trim for the car and call us to schedule a time to come in to replace it. We never received any follow up. We will have to call and have it ordered and scheduled. More

Only one time out of the whole month by Car was there did he let me know on his own an update. Three times I had to call and find out an update on my car before I even knew who my service technician was. he let me know on his own an update. Three times I had to call and find out an update on my car before I even knew who my service technician was. More

Service rep was professional and very helpful. He over communicated on the status. He was extremely helpful. He over communicated on the status. He was extremely helpful. More

It was great! Lots of communication, good understanding of finances from that department, good understand of the car, and very good communication about all prices. Lots of communication, good understanding of finances from that department, good understand of the car, and very good communication about all prices. More

Very helpful and kept me informed of the process Norris made me feel at ease He has helped change my view about interacting with car dealerships made me feel at ease He has helped change my view about interacting with car dealerships More

Helpful, informative, reassuring He was extremely helpful in a situation that caused a longer wait than expected in a situation that caused a longer wait than expected More

Diana Bell is the best in the business! Jim Ellis Kia is amazing! Thank you! Jim Ellis Kia is amazing! Thank you! More

I would give them a five but only giving them a Four because I made an appointment to have my recall done on my Kia. I made the week for 1 week out. It would have been nice if the lady who made the appo because I made an appointment to have my recall done on my Kia. I made the week for 1 week out. It would have been nice if the lady who made the appointment would have advised me that they had to look at the vehicle and then order the part for the recall. I don’t like having to get up and go to the dealership twice for a recall. Either tell me u have to order the part and how long it will take to get the part in and then schedule the appointment. More

Great make mainemce dept, even performed a recall on my car without having to ask! car without having to ask! More