Jim Ellis Kia of Kennesaw - Service Center

Poor communication! Had my car for over two weeks. I’ll be diagnosed in a week. Never properly communicated with me about steps or timeline after that. I was the one rea Had my car for over two weeks. I’ll be diagnosed in a week. Never properly communicated with me about steps or timeline after that. I was the one reaching out after I was told I would be contacted the next day and the next day. Car needed one hour of work. My car was diagnosis for oil valve and a timing belt issued. They fix the oil valve and check engine light came back on soon as I got home. Now I have to be re-diagnosis for a problem they already know and have an even longer wait for a problem they could’ve solved at one time and be without a car for more than a week. Poor service, poor communication. More

Clean,neat,friendly, the service team knows what there talking about, nice customer care area. talking about, nice customer care area. More

On time. Efficient. Cost effective. On time. Efficient. Cost effective. On time. Efficient. Cost effective. Efficient. Cost effective. On time. Efficient. Cost effective. On time. Efficient. Cost effective. More

Kris and the rest of the staff at Jim Ellis are awesome and they take great care of me and my Kia every single time I stop in!! and they take great care of me and my Kia every single time I stop in!! More

Extremely friendly, informative, honest, and professional. From the time I arrived they treated me like they cared about my needs and my business. professional. From the time I arrived they treated me like they cared about my needs and my business. More

Easiest car buying experience! People were nice and I got everything I needed in one place People were nice and I got everything I needed in one place More

No follow-up. Work not completed as promised even though car was there for several weeks. Had to physically go to service center every week to try to get a status. Work not completed as promised even though car was there for several weeks. Had to physically go to service center every week to try to get a status. Paperwork incorrect/incomplete. Within 24 hours of pick-up, I have an oil light coming on. Doesn't appear recalls were addressed per NHTSA site check. More

The people are very polite and knowledgeable. I enjoyed my visits at the dealership. The only negative thing I have to say is more of a OCD thing, service didn't move my driver seat back to my I enjoyed my visits at the dealership. The only negative thing I have to say is more of a OCD thing, service didn't move my driver seat back to my original position. Other then that keep up the good work, yall are awesome! More

Money consuming, lack of communication, unprofessional and time consuming Not a reliable sourced kids dealership. I wouldn't go back and time consuming Not a reliable sourced kids dealership. I wouldn't go back More

I received the services I needed for my car in a reasonable amount of time. reasonable amount of time. More