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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,193 Reviews
Call Service Center (404) 445-2636

4,193 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 13, 2023

Easy to schedule, prompt, clean, friendly The dealership was very easy to schedule an appointment. The area was clean, the staff was friendly, and the were on time with my appointment and their estimate of More

by RADAR.HEDLUND
Recommend Dealer
Yes
Employees Worked With
Kristian Musgrove
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Nov 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happ that we could help out! Thanks again for your business and kind words. Take care!

November 13, 2023

This was 3rd time for window recall. The 2nd time it failed. Now they lie that it passed. Over 7 hours waiting and the outcome was different stories from different people- in short, the More

by MARSHAT3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Garman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Nov 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Marshat3, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

November 12, 2023

Very nice and friendly Kept me up to date on my cars status. Attentive to my needs More

by hlb770
Recommend Dealer
Yes
Employees Worked With
Bobbi whispell
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Nov 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 12, 2023

Great dealership, just hate how long it can take for parts. Been waiting on key fobs for 2 months! More

by LINDA.GRUENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Nov 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 12, 2023

Still no resolution on my key replacement. Seems like I was sold an expensive phony policy by sales department. More

by jebradfo
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joy Turner
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Nov 14, 2023 -

Jim Ellis Kia of Kennesaw responded

Jebradfo, we are so disappointed to learn of this situation you have described. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon. Best regards.

November 11, 2023

I was placed on hold and hung up on while trying to make a service appointment during the week. Once I got there the service was wonderful More

by TGRANTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 11, 2023

Amazing service and personnel. Very satisfied with professionalism and customer centric relation Thank you, very happy with my first service More

by Hilda Thielen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Report | Print
Nov 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Hilda, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 11, 2023

Loved it. They did a great job and they kept me informed throughout the process More

by Lexi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Norris Burns
Report | Print
Nov 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Lexi, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 11, 2023

Great communication, done in a timely manner. I will continue to use them for service. More

by Ruckybobby68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris K
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Nov 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 11, 2023

Service rep Barbara was great, I got left blinker replaced but its still not working, i will have to come back. More

by Nlong3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 13, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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