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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,192 Reviews
Call Service Center (404) 445-2636

4,192 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 04, 2023

Mike always provides the best customer service. He knows his stuff and always gives good advice. More

by SCOTT_EDWARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words. Take care!

November 02, 2023

great service and comfortable environment and waiting room. service was prompt and they did exactly what was needed More

by djordje0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

November 01, 2023

Great service other than getting an appointment, that process is ridiculous. I had to call for 4 days, then it took 3 weeks. More

by KYLEDARDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobbi Whispell
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Nov 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for the delay on getting your appointment scheduled, and we do hope to earn your business in the future. Please let us know if we can assist with anything else. Best regards.

November 01, 2023

Mark provided excellent service with professional but understandable explanation of my car’s possible problems. He answered my questions quickly and patiently. He is a very nice representative with his s More

by jiepei zhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 01, 2023

Entire staff was very friendly, courteous and professional. My appointment was prompt and efficient. I was very pleased with the customer service I received. More

by AZUNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vallejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

November 01, 2023

Very poor communication from Phil Joyce. I had to actually go to the dealership to get updates on my vehicle and speak with the service director. More

by Tmdteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out to us if you have any further questions or concerns. Best regards.

October 31, 2023

Very Busy Dealership which means poor service across the board. I would not return here. More

by courtney801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norris Burns
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Oct 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your recent visit to our dealership. We value your opinion, and we want to assure you that your concerns are important to us. We understand that a busy dealership can sometimes lead to longer wait times and potential service challenges. However, we would like to address your concerns and explain that our commitment to providing excellent customer service remains unwavering. While our dealership may experience periods of increased activity, we have implemented various measures to ensure that the quality of service is not compromised. Our team is continuously working to meet the demands of our customers without sacrificing the high standards we set for ourselves. To address your concerns, we encourage you to give us another chance to provide you with the exceptional service that we are known for. Please feel free to reach out to us directly to discuss your specific needs, and we will do our best to accommodate your preferences and schedule. Your satisfaction is our top priority, and we are committed to improving your experience with us. We appreciate your feedback, and we hope to have the opportunity to demonstrate our dedication to delivering outstanding service. If you have any further comments or suggestions, please do not hesitate to contact us. Thank you for considering us, and we look forward to the possibility of serving you again in the future. Best regards.

October 30, 2023

I purchased my vehicle here. I TRUST them to service my Soul. They're GREAT. More

by SPLUMMER803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 27, 2023

It was fast and easy. I was able to drop my vehicle off and got it easily done in roughly 2 hours. More

by e.cat.tincher
Recommend Dealer
Yes
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Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

October 27, 2023

Mark provided excellent customer service. He listened to my concerns and understood not only what was required as far as maintenance but, I believe, treated me with great respect and consider More

by BETHMIDDLEMISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was such a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

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